Solved!
Go to SolutionSupport Assist - can't install - says Internet connection required or can't install cert
Trying to install support assist with no luck.
Tried different downloads/versions including the aulauncher and I either get can't install cert or no Internet connection found.
Can get to the 3 sites that Dell suggest to check so no firewall issues it seems.
Have run as admin so shouldn't be a permission issue.
What to try next?
Consider yourself lucky and move on. :Smile:
Your files are here:
http://downloads.dell.com/published/Pages/index.html
If you are running Windows-10 64bit ...
... most come from Windows-Update, nvidia.com and/or amd.com anyway.Dell Rockstar
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didi62
2 Posts
7856
0
Posted July 9th, 2018 06:00
After six hours of trying all the internet-ideas, I accidentally found the solution for me:
1) Download the "SupportAssist Agent" and the "SupportAssist". Create a folder for each and save the files under "programs (x86)". That means, you have to save the files not under "programs for 64bit", but save under the 32bit-file!! That's important!
2) Also download the MIcrosoft KnowledgeBase KB2756872!
3) First install the KB2756872 and Restart.
4) Install the SupportAssistAgent then. Restart.
5) Install the SupportAssist.
Now it should work.
Good luck!
didi62