I emailed Dell and someone telephoned me about the problem. She said she would arrange for a pair of brackets to be sent to me. They arrived the next day. Excellent service. But for the cost of a pair of metal brackets it would be better if they were included in the machine in the first place.
For other reasons I have now decided, following further discussions with Dell, to change the machine for a new Optiplex 9010.
I've not yet looked inside because my new 470 is being delivered tomorrow. I'll have a look. I know when I purchased an Optiplex 780 desktop a couple of years ago it had some of the special shoulder screws attached to the inside.
Did you look inside the tower for extra rails/brackets or if you even need any bracket. Most of today's towers have extra colored plastic brackets attached to the inside of the case.
You can look at the manual for the new computer online today. Google vostro 470 manual to find it quickly. The vostro has metal brackets to attach hard drive, so check for extras when the computer arrives.
They're trying to charge me £38 ($58) for these brackets here in the UK! A friend who works in sheet metal production says they likely cost around 12p to make and it would take about quarter of a second to stamp out a set of 50. What a total rip off. I'll try and avoid Dell in the future.
That sounds to me like a business opportunity for your friend.
We had a similar situation years ago. There were several models of desktop computers that were shipped with only one hard drive, although the motherboard controller would happily support two. Dell in their cleverness did not allow any place in the case to mount a second drive. Some ambitious person designed and produced a bracket and sold them for $10. Made a mint before other retailers crowded him out of the market.
I am also looking for one for a Dell Vostro 470 . No info on Dell site. I did order what appears to be a widely used Dell hard drive caddy off of Amazon in the hopes that it will fit. If not I can return it for free. The link is below. Still they could have included a couple of cheap rails for free. The probably cost 2 cents each.www.amazon.com/.../ref=cm_cr_pr_product_top
h5djr
11 Posts
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Posted June 14th, 2012 10:00
I emailed Dell and someone telephoned me about the problem. She said she would arrange for a pair of brackets to be sent to me. They arrived the next day. Excellent service. But for the cost of a pair of metal brackets it would be better if they were included in the machine in the first place.
For other reasons I have now decided, following further discussions with Dell, to change the machine for a new Optiplex 9010.