---

@blazertrek50 wrote:

Starting this past Saturday, I was no longer able to receive email, though I could still send it.  I contacted my ISP, Verizon.  Together we identified that it was not their issue.  I even setup my email address on another laptop (my wife's) and my desktop PC, and it worked fine, so I know it has something to do with MS Outlook (2003) and only on my Inspiron 8600 laptop.

 

Does anyone have any idea how I could go about fixing this?  I have already, removed and re-setup the email addresses (tried more than one), with no luck.  Honestly with some of the problems that I have had lately with my 15 month old laptop, such as slowness and assorted crashes, I am thinking that perhaps I should just "reset" the computer to it's original status when I first received it.  What do you think?

 

The error that Outlook tells me is occurring says: "The connection to your server was interrupted".  Contact your internet provider.

 

Any ideas or help would be appreciated.

 

If it used to work, and now doesn't, and you didn't change any settings, then:

 

Make sure your internet access works on that computer.  If it does, turn off your firewall software and see if that changes things.  If that doesn't help, look into your wireless connection and see if you're losing the signal.

Thanks but:

I have already tried your suggestions.  I have no problems with internet connections.  I can send e-mails but not recieve them on my inspiron 8600 laptop. 

I have also setup the e-mail address on my wife's Inspiron 6000 laptop and had no problem sending or receiving e-mails!  So I really believe that it must be a "bug" with my laptop or the software.  Should I uninstall and reinstall MS Office?

Any other ideas?

---

@blazertrek50 wrote:

I have also setup the e-mail address on my wife's Inspiron 6000 laptop and had no problem sending or receiving e-mails!  So I really believe that it must be a "bug" with my laptop or the software.  Should I uninstall and reinstall MS Office?

Why would you uninstall and reinstall Office?  I'm always amazed when people want to conduct major surgery for a minor problem.

You say you've checked the strength of the signal on the laptop.

I caught the first time that it works on your wife's computer, no need to repeat that. 

Turn off your antivirus software, then try to send again.  If not, if it receives fine, then something on the outgoing server may have gotten messed up.  Just for yucks, setup the account again (i.e. a 2nd time) on OE, copying the settings screen by screen from your wife's computer.

If that doesn't work, setup the account on Outlook Express on your computer.  If it works, then we've narrowed down that it's Outlook and not the computer.

Message Edited by rickmktg on 09-20-2005 08:14 PM

Ok, I have done everything that I can think of and that others have helped me with, short of trying Outlook express (which I do not like). 

• I have talked with a IT rep from Verizon (my ISP) and verified that it is not on their end.
• I have uninstalled my email account and reinstalled it.
• I have setup my email address on both my desktop PC and my wife's Inspiron 6000 laptop and my email worked just fine on both of these PC's.
• I have archived all my old emails through June-2005.  There was like 5 years worth of email before I did this.
• I have run virus and spam cleaners-detectors, nothing found.
• The internet works just fine on my Inspiron8600 laptop and no other apparent problems.
• I can successfully send emails, just not receive them.
• THIS IS DRIVING ME NUTZ!!!

So what are my options:

• Not use MS Outlook to receive my email, but instead go to my Veriozn-account site.  Not really a preferred choice.
• Use Outlook Express, again not preferred.
• Uninstall Oulook, if I can by itself and reinstall it or do I have to uninstall all of MS Office (small business).
• Reformat my laptop, since it has been almost 15 months since I started using it and it only has 7gigs free on it's hard drive (40 gigs) and is getting slower.
• Get a new laptop, hah!  Just kidding though I do like my wife's 6000.  I just paid off my account and would dearly love to get a gaming laptop the xps2!!  Though my wife would probably wrap it around my neck!!:smileyvery-happy:

Any more ideas guys?  How did this happen and how can I get it too un-happen?

Oh and I noticed in the error message it says: "The server responded: +OK 14588 oclets'

Does this tell you anything or mean anything that may be causing the error?

Message Edited by blazertrek50 on 09-21-2005 10:51 AM

Have you run a spyware removal program? If so, have you emptied your temp folder and your Internet cache? Also, check the firewall and antivirus settings, as they may have some bearing on receiving email, especially Norton Internet Security and McAfee. Also, if you ZoneAlarm installed, it may be an email setting in this program

If this does not help, let us know.

Message Edited by abach on 09-21-2005 01:14 PM

Message Edited by abach on 09-21-2005 03:40 PM

I ran the spyware program and disabled the antivirus and internet security programs and still no luck.

I am having other problems too like when I close internet explorer I always get an error.  My hard disk which is 40 gigs is so full that I only have less than 7 gigs of space.  So I am thinking that I need to reformat the hard disk and start over.  I have all of the disks from Dell that came with the laptop and the new ones for the DVD-burner that I upgraded too.  Anything else that I need?

What is the best way to reformat?

---

@blazertrek50 wrote:

Ok, I have done everything that I can think of and that others have helped me with, short of trying Outlook express (which I do not like). 

• I have talked with a IT rep from Verizon (my ISP) and verified that it is not on their end.
• I have uninstalled my email account and reinstalled it.
• I have setup my email address on both my desktop PC and my wife's Inspiron 6000 laptop and my email worked just fine on both of these PC's.  Understood that the first two times you told us... 
• I have archived all my old emails through June-2005.  There was like 5 years worth of email before I did this.
• I have run virus and spam cleaners-detectors, nothing found.
• The internet works just fine on my Inspiron8600 laptop and no other apparent problems.
• I can successfully send emails, just not receive them.
• THIS IS DRIVING ME NUTZ!!!

So what are my options:

• Not use MS Outlook to receive my email, but instead go to my Veriozn-account site.  Not really a preferred choice.
• Use Outlook Express, again not preferred.
• Uninstall Oulook, if I can by itself and reinstall it or do I have to uninstall all of MS Office (small business).
• Reformat my laptop, since it has been almost 15 months since I started using it and it only has 7gigs free on it's hard drive (40 gigs) and is getting slower.
• Get a new laptop, hah!  Just kidding though I do like my wife's 6000.  I just paid off my account and would dearly love to get a gaming laptop the xps2!!  Though my wife would probably wrap it around my neck!!:smileyvery-happy:

Any more ideas guys?  How did this happen and how can I get it too un-happen?

Oh and I noticed in the error message it says: "The server responded: +OK 14588 oclets'

Does this tell you anything or mean anything that may be causing the error?

I didn't ask you to switch to OE.  I asked you to setup the account on OE to SEE IF IT'S THE COMPUTER OR OUTLOOK...  I also suggested your turn off your antivirus program from screening emails that are outgoing, but you didn't do that either.  So I guess I'll give up suggesting ideas.

 

But perhaps you should just reformat the computer and reinstall everything since you seem to want to do that anyway.