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download " Roxio Creator DE 10.3" i have serial number not the executable file
hi,
i had a technical problem with the win7 32bits, so i should format my PC. i would like to reinstal " Roxio Creator DE 10.3", i have the serial number, not the recovery cd .
i didn't fond any things in the site of Roxio. do you konw any way to download it?
htank's
thank's know it's clear.
i want to ask you other question..... please
i come from france but i'm in taiwan actually. my laptop is always in guarantie. can i ask the customer service in taiwan to provide my a image factory system cd? beacause in france i have to pay to have the CD....lol
htank's for your help.
Alexandra_P
4 Apprentice
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Posted July 13th, 2011 17:00
Maybe you should just explain exactly what your Win7 problem is. Make a new post to do that - include details of your problem, your PC model, and the operating system (Win7 32). Another user here may be able to help you fix it without reformatting.
Otherwise, you've now completely changed your problem from simple to very complicated. You started with just Roxio, but now you want complete recovery disks. I didn't know you were from France, and certainly didn't know you were now travelling in Taiwan - if I did, I would never have answered, since I am just a US user and only know a little about international support.
However, does your Dell France guarantee cover international travel? Most standard guarantees do not - and even if you did buy extra coverage for international travel, you might still not have free help for software trouble, only for hardware. You can certainly try contacting Dell Taiwan, but I don't think Dell Taiwan will have a copy of Windows7 in French.
And Dell does not make "factory image disks". A disk from Dell is ONLY Windows 7 - you have to install Windows, then drivers, updates, and software separately. It's a manual installation per the link below. A recovery image is ONLY available on your own hard drive, OR if you make your own recovery disk.
support.euro.dell.com/.../document
It may just be better to contact Dell France and see what they say. All the support options below:
support.euro.dell.com/.../win7_portal
EDIT: I was hoping each link would go directly to Dell France, but it may not if you have browser history/cookies from links to Dell US. You may have to change the country at the top to France, or just start from the main Dell France page and go through the support site. Dell's cookies drive me crazy - another reason this forum is just not very good for international support.
thank's,
perhaps i didn't say that this laptop is a second hand, so the register of win is not clear, even i found an indesirable software installed, hideded (hided is rigt?? ;) hided or hiden?? excuse me if it is not rigt), any way that's for i want to format it
Merci for your help.
Alexandra_P
4 Apprentice
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2554 Posts
1926
0
Posted July 11th, 2011 11:00
Depending on the problem, instead of formatting from scratch it would be easier to try a factory recovery - see "PC Restore" below. You should get everything back that was preinstalled.
support.dell.com/.../document
If you need to do a manual install: Try "My Dell Downloads" for any of the pre-installed software. There's a FAQ in the upper right:
smartsource.dell.com/.../Welcome.aspx
Alternatively, there's nothing that special about Roxio Creator, especially since OEM editions (DE=Dell Edition) are often not fully featured compared to the retail versions. There are good (and free) alternatives like ImgBurn and CDBurnerXP.