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toro

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6 years ago

T

toro

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July 14th, 2020 20:00

Precision 7710(Intel Xeon E3-1545) Windows 10 setup O.K., but freezing after updating Intel graphic driver

Dear, everyone.

I want to use multiple monitors, so checked on 'switchable graphics' in BIOS.

But disappointedly system halted with no more response of keyboard & mouse

and each monitor changed into white(external monitor) or gray(laptop one) screen.

 

The following are what I've done for repairing.

- The following -

 

1) BIOS update/downgrade.

2) Rollback of Intel graphic driver in Safe mode.

3) Cleaning and re-applying thermal grease and checked its CPU temperature as 55~73 degree(Cels.)

4) Fresh installing Windows 10 Ver. 1909

 

And now I just guess whether its motherboard faulty or not.

Is there any way to solve this problem?

 

* Thank you for your reading.

  • JamesJAB1

    2 Intern

    •

    217 Posts

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    Posted July 15th, 2020 11:00

    What are the specs on your 7710?
    Does the machine have a dedicated GPU installed?
    If the answer is no, that could be your issue.
    If the answer is yes, What GPU is installed?

  • toro

    5 Posts

    834

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    Posted July 15th, 2020 17:00

    Thank you for your comment, JamesJAB1!

    * Above all, the pre-boot test all passed without failure.

    the main specs are :

    [Precision 7710]

    BIOS ver : 1.20.3
    BIOS date : 2/17/20

    Processor :
    Intel® Xeon® E3-1535M v5 (Quad Core 2.90GHz, 3.80GHz Turbo, 8MB 45W, w/Intel HD Graphics P 530), MPWS

    Memory :
    16GB ECC memory + 32GB non-ECC memory = 48GB
    ChannelA-DIMM0 : 8,192.0MB
    ChannelB-DIMM0 : 16,384.0MB
    ChannelB-DIMM1 : 8,192.0MB
    ChannelA-DIMM1 : 16,384.0MB

    SSD :
    Samsung SSD 970 PRO 1TB

    Display Adapter :
    NVIDIA Quadro M3000M

    * Is there any possibility of CPU(Xeon)'s internal graphic failure ?

  • JamesJAB1

    2 Intern

    •

    217 Posts

    826

    0

    Posted July 15th, 2020 20:00

    I would question if the mismatched RAM is not agreeing with the Intel graphics.  Try pulling the 16GB of ECC RAM and check if the issue continues.

    On a side note, I have never liked using switchable graphics on laptops.  (My Precision 7710 is running just the dedicated Nvidia GPU and I have no issues)

    Try turning switchable graphics off.  This will force the Quadro GPU to handle all of the screens internal and external. (As far as Windows sees, the Intel graphics do not exist)

    There is also a checkbox in the bios that will direct all external displays directly to the dedicated GPU. (With this option the Intel Graphics power the laptop display and the Quadro powers the external monitors.

  • toro

    5 Posts

    795

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    Posted July 18th, 2020 18:00

    I appreciate your kindness and detailed tech tips, JamesJAB1!

    The following is the process to the solution in my case.

    - the following -
    update(2020-07-19 AM 12:28:11)
    1) disable automatic driver updates windows 10 in 'gpedit.msc'

    2) in the 'Device Manager' > View > Show hidden devices
    pre-installed hidden p530 & m300m driver > Uninstalled

    3) in the video section of BIOS > All three like 'switchable, dock enable, dedicated' are checked 'On'

    4) windows logged on
    as Intel p530 driver version was 26.20.100.7262 at that time
    but windows rebooting failed with black screen+no key response+fan noise
    so shutdown forcibly

    5) windows logged on again
    ..nvidia video driver manually updated in 'Device Manager'
    as nvidia M3000M driver version is '26.21.14.4283'
    but windows rebooting still failed with black screen+no key response+fan noise
    so shutdown forcibly

    6) windows logged on again
    Intel p530 driver manually updated in the following URL
    https://www.intel.co.kr/content/www/kr/ko/support/intel-driver-support-assistant.html
    https://downloadcenter.intel.com/download/29674
    its version is '27.20.100.8336'

    windows rebooting was okay only once after driver-update,
    and windows rebooting failed with black screen+no key response+fan noise
    so shutdown forcibly

    7) windows logged on > powercfg /hibernate on
    ..to show 'Turn on fast startup' option in power.cpl

     8 ) power.cpl
    'Choose what the power buttons do'
    > uncheck 'Turn on fast startup'
    > windows rebooting was okay only once after this action
    and windows rebooting failed with black screen+no key response+fan noise

    9) 'BIOS cell battery. I took it out for about 10 seconds and then put it back in'
    ..system environment changed, so not booting normally like before and repairing failed.
    > system resetting(re-installing windows 10) by itself for about an hour.

    !!! AND EVENTUALLY !!!
    * New Intel driver updated and system rebooting/shutdown all okay (solved, I guess)
    intel p530 ver. 27.20.100.8425
    27.20.100.8336(before)

    nvidia M3000M ver. 23.21.13.8908
    26.21.14.4283(before)

    ..Good luck with you!