UNSOLVED
Got two user's registered to my e-mail, can't access the other one
Hi,
I was problem solving through private messages with Dell Cares and had to continue later. Now that I'm continuing, I'm suddenly on a new user with the same e-mail, with no way to access the private messages of the old one.
I really don't want restart the whole troubleshooting process, since it's taken hours already. How can I access another Dell Community user (https://www.dell.com/community/user/viewprofilepage/user-id/1513234659) registered with the same e-mail?
Thanks for the answer. I'm not sure what the password was for 1st account, and resetting the password will only allow me to reset the password for the 2nd one so there seems to be no way to regain access to the 1st one. I even hoped to delete the 2nd one, thinking that this could allow me to reset the password, but deleting is not something that's very easy in this system (sending an e-mail and waiting more than 7 days, if I remember correctly).
However, I restarted the support request on the 2nd account, so I don't need access to the 1st account anymore. I hope no one else have to go through this.
DELL-Chris M
Community Manager
•
56891 Posts
•
232143 Points
324
0
Posted May 30th, 2021 06:00
There are two accounts, both using username Llerd, both using the same email address.
* 1st account member since 5/26/21
* 2nd account member since 5/29/21
But, they have to be using different passwords to co-exist. So you would need to log out of this 2nd account, then log into the 1st account using the 1st account password. Then you could see the 1st account Private Messages. Note, we do not have access to those passwords.
DELL-Chris M (old account)
#IWork4Dell