Solved!
Go to SolutionU3419W, firmware upgrade M3B114 error, USB-C port no working
Hi,
I tried to upgrade my U3419W monitor to the latest firmware M3B114 from M3B107 and the updating process failed with "Flash erase error". Now the USB-C port doesn't work anymore.
I have called to DELL support Spain (paid phone number), and after 30 minutes answering questions to a bot, a support person told me that they don't provide any kind of support to monitors out of warranty.
What can I do?
611
0
Posted December 12th, 2022 07:00
They were correct in stating our "out of warranty" stance. The U3419W warranty expired 1 year/27 days ago November 16, 2021.
You can "try" to rollback to firmware M3B112, But Dell offers no guarantee that it will install or fix the issue.
DELL-Chris M (old account)
#IWork4Dell
608
0
Posted December 12th, 2022 07:00
Rollback solution didn't work, I am getting the same "Flash erase error" when upgrading to M3B112.
I know the warranty expired, but the thing is that an official piece of software downloaded from Dell website has broken a perfectly working monitor. Shouldn't Dell engineers at least investigate the issue?
566
0
Posted December 13th, 2022 02:00
@DELL-Chris MAny update on this? Is there any other version of the firmware that I could try (my monitor currently show M3B107).
Is there any official way to report a potential bug in the firmware M3B114 so that It can be investigated? I still see the file available in the "Drivers & Download" Dell site without any kind of warning, it is just a matter of time that other users face the same problem.
Thanks.
559
0
Posted December 13th, 2022 06:00
There is not a systemic fault with macOS firmware M3B114. It passed validation in the labs on multiple U3419W running MacBook Pro with 12 Monterey. 13 Ventura is currently not validated by Dell.
Find a Windows 10/11 OS PC and try to install Windows OS firmware M3B112, M3B113, and M3B114.
If none of those install, replace the monitor.
DELL-Chris M (old account)
#IWork4Dell 556
0
Posted December 13th, 2022 07:00
I am actually using a DELL XPS 9570 (Windows 11) and XPS 9560 (Windows 10). I have also tried M3B114 in a Macbook, no luck.
I will have to accept that I have lost the USB-C connection and use the HDMI instead. This has been a very bad experience for a $900 monitor. A perfectly working monitor broken by an official DELL firmware. You guys should put a warning message in the "Drivers & Download" Dell site alerting about these things instead of just some messages in the forum.
Is there any kind of troubleshooting, hidden menu, etc. that I could try to see if I can recover the USB-C port. Everything else works fine: HDMI, USBs and speakers.
539
0
Posted December 14th, 2022 07:00
Is there any kind of troubleshooting, hidden menu, etc. that I could try to see if I can recover the USB-C port?
I do not know of any.
DELL-Chris M (old account)
#IWork4Dell
icruces
13 Posts
507
0
Posted December 21st, 2022 00:00
Unfortunately doesn't seem to be a solution, so my recommendation is not to upgrade the firmware of your DELL monitor if it is out of warranty.
Mine was working perfectly and now is broken and DELL doesn't provide any kind of support for this other than "replace your ($900) monitor".