TerryGa

updated

5 years ago

T

TerryGa

1 Rookie

•

20 Posts

0

2282

December 2nd, 2021 01:00

P2721Q, excessive burning smell

I purchased the Dell P2721Q Monitor approximately 9 months ago. Within an hour of first using it, I smelled smoke like burning plastic coming from the vent at the top. I immediately checked out the Dell forum and read from a Dell Moderator and Liaison that "sometimes new monitors smell that way when they are first used and that it should be fine) as seen in the screen clip seen below:
 
TerryGa_0-1638435144577.png

 

So I just put it out of mind and kind of got use to the smell and forgot about it.

A few months later, I started having difficulties breathing and was prescribed inhalers. Later my doctor upgraded to two different types of inhalers. A couple of months ago I started to use a nebulizer in addition to the inhalers. The burning smell got so bad that I had to keep all my windows wide open even though we are in the middle of winter. Yesterday, my doctor doubled my prescription.

Do to the pandemic and closers, all my work is done at home. All my leisure is at home and even all my exercise is at home. I've been getting physically sick. I'd wake up multiple times during the night gasping for air. Things got really hopeless for me as each day was just trying to deal with this burning plastic smell and trying to work and live at the same time. The smell was least in the morning when I first turn the monitor on and the smell was worse as the day went by. It got so bad at night I would have to leave my apartment just to get some air and once I even had to sleep in my car.

All this time I could not find the source of the smoke smell, burning plastic. I didn't expect it to be the monitor since it was the newest item I received. But last week I unplugged everything and I turned different things on each new day. Finally, I turned the monitor on and then the burning plastic started again and within the hour I could hardly breath again. I smelled the top of the vent of the monitor and the burning smell was so bad it smelled like black smoke. My neighbour came in and smelled it too and told me I'd better turn the monitor off because it could cause health problems and cause a fire. It was two days since I unplugged the monitor.

That monitor was expensive, I even purchased a dell arm and speaker that goes with it. And it took months for the monitor to get to me.

I am now able to take a full breaths again. Last night I was able to sleep with all my windows closed for the first time this winter. All my clothes and furniture still smells like burning plastic. Its seems its embedded in my skin and is still up my nose and I can taste it. 

What should I do?

Should I call our local health inspector? Am I going to get better or will I get a worse health problem living in this atmosphere almost 24 7 for 9 months? Do I need to replace all my clothes and furniture or will the smell come out?

Should I call the fire department to look at the device to see if it is a fire hazard?

Is there a setting on the monitor to stop it from burning? I love the monitor but am scared to replace it with the same monitor as I am concerned it would have the same problem. And I am concerned it may take very long to get a replacement as this one took months to get.

Has anyone had that problem with a new dell monitor and had it replaced? If so, was it resolved or did that one have the same problem?

Please advise.

  • DELL-Chris M

    Community Manager

    •

    56891 Posts

    •

    232143 Points

    1368

    0

    Posted January 26th, 2022 07:00

    Update = After completing troubleshooting, a DELL-Cares agent setup a P2721Q exchange.


    DELL-Chris M (old account)

    #IWork4Dell

  • DELL-Chris M

    Community Manager

    •

    56891 Posts

    •

    232143 Points

    1528

    0

    Posted December 2nd, 2021 06:00

    Reply to the private message sent to you by the DELL-Cares agent. Or click their username and send them a new private message.

    Capture.JPG

    In that private message, provide the following private data =

    * P2721Q Service Tag/20 digit serial number/Dell order number
    * Issue/complaint about the P2721Q
    * Your full name, shipping address, phone, email address








    DELL-Chris M (old account)

    #IWork4Dell

  • TerryGa

    1 Rookie

    •

    20 Posts

    1447

    0

    Posted December 24th, 2021 16:00

    I put all this information in but can't find the response in support.