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1704FPV USB Not Working
The USB interface in not working on my one month old 1704FPV. I have read every post on this board regarding this subject and I've tried the possible solutions listed in the manual and on the board. I've also changed the cable and that didn't work. I keep getting the following error: "One of the USB devices attached to this computer has malfunctioned and Windows does not recognize it." All my USB devices work properly except for this monitor. Other than this USB issue, the monitor works well and I don't see any dead pixels. If anyone has a last ditch solution please let me know. If I don't hear anything here, I'll need to call Dell.
Also would like your opinions about what to anticipate or request from Dell. Like I mentioned, the monitor works good except for the USB. The USB is not a show stopper but a nice feature. Would you want a new monitor? What if that second one comes with dead pixels but working USB? Perhaps I should request just a stand-alone USB 2.0 hub? Thoughts?
Sorry I could not help further....Maybe, just maybe someone else can. But, I maybe wrong on this, SP-2 may have the USB 2.0 required support if I recall, and that's your problem. Someone may have to correct me on this but I do think I am right. Have you called Dell tech support up yet and see if they have a solution ?
Dim 4400
250 watt p/s
2.6 Ghz 400 FSB
768 Mb DDR 2100 memory
Nvidia Ti 4200 128 Mb video
48XCDRW
17 inch ( 1703 FP ) monitor
Windows XP SP-2
AVG 7.0 free anti-virus
SP-2 firewallMessage Edited by SR45 on 01-15-2005 06:27 PM
- High speed USB support came in SP-1. SeeChecked my system and indeed I have the "enhanced" controller. I don't believe that is the problem because my other high speed peripherals function in high speed mode. Almost certain the monitor is the problem as I only get the "USB drive not recognized" prompt. I'm going to call Dell tech support. Thanks for your ideas.
SR45
Got the USB to work and will not need the refurbished unit. To your list of excellent tips, add: unplug electric monitor cable (I'm not referring to the USB power cord) from the electrical outlet for 30 seconds and replug.
After exhausting all ideas and tips and calling tech support, I had a brain fluff in that the only thing I didn't do was unplug the electric cable from the outlet. After doing that, viola, everthing functioned and still does. Go figure?
BTW, talking with tech support was more exhausting than all the hours I spent troubleshooting this problem!
SR45
2 Intern
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12138 Posts
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Posted January 15th, 2005 20:00
Lets go thru the basic's one more time...Did you install the extra USB power cable that came with the system, from the back of the monitor to the computer ? ( If you did and it was not connected to a USB 2.0 version, than you would see an error message on the screen suggesting that you should connect to a USB 2.0 hub and not the outdated 1.1 version ). If you did not, than the USB's on the monitor will not work....Did you install the monitor driver ? Did you install Windows XP SP-2 patch ? If you did all these things and still a no go, look in Device Manager, find near the bottom I think of a long list of devices, and click on The Universal Serial Bus + sign to see if you have a problem with one or more USB devices. You may want to install the cd that came with the monitor at this time, close it out when it shows on the desktop by clicking the ( X ) in the upper right side of the screen but leave it in the cd tray. Than double click on the USB device in Device Manager, than click on driver on the top. Click on Update driver and use the cd as the location for the driver to be updated. Try this with all of the USB devices listed in Device Manager. I hope one of these things work for you. I am not the best to instruct you on this, but I hope one of these work.....Good luck
Dim 4400
250 watt p/s
2.6 Ghz 400 FSB
768 Mb DDR 2100 memory
Nvidia Ti 4200 128 Mb video
48XCDRW
17 inch ( 1703 FP ) monitor
Windows XP SP-2
AVG 7.0 free anti-virus
SP-2 firewall
Nortons Go back 4.02 version