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peter_java_pilg

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October 26th, 2008 07:00

My new XPS 1530 BlueRay Writer will not eject disk

Hi

 

I received my XPS M1530 in London last week. 

 

I went to get a driver CD ROM disk for the Brother laser printer 

I inserted the disk, the driver were successfully, printed two copies of an exhibition ticket and then tried to eject the disk.

 

I cannot eject the disk. Why? 

 

Fn - F10 failed

 

The media bar EJECT button failed

 

The rebooted and EJECT button failed

 

Windows Explorer and then right click on the drive and selected the menu item "Eject" failed. It raised a dialog that said "Insert Disc" !??

 

Help me please!!!

 

Ps:  sent a message to customer support on Saturday night. Tried searching for bios and blueray writer drivers updates on the Dell support site. I have A09 BIOS , the most recent one already installed.

 

This is a horrible because I love machine, now it would appear I need to get it replaced....

Hmmmm

 

  • cbras9

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    Posted October 26th, 2008 13:00

    Mine is doing the same thing, in fact I have to shut the machine down to eject the disk
    Message Edited by cbras9 on 10-26-2008 09:31 AM
  • X3lectric

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    Posted October 26th, 2008 14:00

    Sounds faulty to me but there is a trick!!

     

    Paper clip unfolded 1X

     

    look at the bezel on Laptop dvd drive  there is a small hole insert the paper clip Gently until you feel it touch something then firmly continue to push until draw opens.

     

    Thats the emergency eject secret hole however seems what you guys have is dud's dead or partially dead dvd drives

  • 1784

    1

    Posted October 26th, 2008 18:00

    What are you talking about?

     

    It is a Blue Ray driver with a slot loading function.

     

    Where is the "secret" pin hole? I far as I can see on this XPS M1530 there is no pinhole to insert a paper clip (like removing the SIM card on a iphone). I lifted the laptop to see if there was one on the bottom. I see nothing special to reveal a manual eject.

     

    This is a frustrating design fault, because I spent a good hour watching youtube videos and google for the solution to the problem. 

     

    Does anyone know if it is possible to manually remove the Blue Ray Slot Loading drive?

     

    The laptop is so new, a week old, that this looks like a serious show stopper for me. Hmmm ....

     

  • 1784

    1

    Posted October 26th, 2008 20:00

    I think I confused the issue. Not driver, but drive

     

    This is the system I have. 

     

    Blu-ray Writer 

     

    Mashuta BD RE UJ-225S ATA Device*

     

    This is the hardware that has swallowed the CD ROM with my Brother laserprinter drivers and will not now give it up. I cannot get the disk out. Full stop. There is no secret pinhole. It seems that this is a software firmware problem or a hardware problem. I don't know the answer. 

     

    The rest of my configuration will not help to resolve this but here goes.

     

    Dell Inspiron XPS m1530

    4gb RAM

    1920x1200 UWXGA 

     Centrinuo Duo 2 2.5GHz

    500 GB HDD

     

     

  • TheRealFireblad

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    Posted October 26th, 2008 20:00

    Were the drivers on a standard CD disc - rather than a mini-disc?

    Either way... it may require a visit from a technician :(

     

     

    Re removing the drive:  I can't be sure, because my M1730 has a tray loading drive... but I would've thought a slot-loading drive could be removed in much the same way as a tray-loading drive?

    You'll need to consult the service manual for confirmation?

  • X3lectric

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    Posted October 26th, 2008 22:00

    look this should be the same thing a slot drive is a slot drive they all have same systems.....  I know what Im talking about every drive has one obvious or not, obviously !!!

     

    http://support.apple.com/kb/HT2285

     

    and BTW next time have a attitude check

    Even though someone further on this topic may objest Blue ray or most other slot load drives are rubbish not just here but everywhere just google slot drive wont eject.
    Message Edited by X3lectric on 10-26-2008 06:26 PM
  • 1784

    1

    Posted October 27th, 2008 01:00

    well thanks for no help at all
  • TheRealFireblad

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    Posted October 27th, 2008 04:00

    Have you read the 'Optical Drive' section in the service manual link I put up in my previous post Peter?

    It shows how to remove the optical drive in a M1530, and thinking about it... it'll be exactly the same method of removal, whether it's a tray loading or a slot loading drive, since they both have to fit in the same drive bay :D

     

    Other than that... you should consider using either the (24/7) XPS Premium Support telephone number (0844 444 5818 if you're in the UK), or the 'Online Chat' support option, to contact tech support.

    Those are far better/quicker/reliable options, to sending an email.

    You'll need your service tag number to hand for both.

     

    Good luck, and please let us know how you get on, whatever you decide to do (self removal/support) ;)

  • X3lectric

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    Posted October 27th, 2008 06:00

    Every dvd drive/slot loading or any closed case PC/Laptop drive has a "emergency" eject mechanism which you use high tech tool (otherwise known as a paper clip) to Force eject a locked DVD/CD other wise means taking the drive of it means you have to dissassemble the top casing and the laser mounting. in slot drive terms is ever worst becausse of loading mechanism.

     

    Different nanufacturesr may include thos emergency eject on right or Left of drive bet way is to peek inside with a brigh light and is that doest help user your tact along with th paper clip to litterally feel the pertrusion that sits at low level either right or left of drive.

     

    Either way you have to get a tech out and get a proper drive anyway and round and round you go until you find one that works as it should, but pay attention leave a CD/DVD inside and watch how the tech removes it, I bet he knows where the force eject button is....

     

    Sorry if you found my help no help at all I thought with pictures you could get creative and find out for yourself but I guess it takes more than that.... Takes experience...   

    Message Edited by X3lectric on 10-27-2008 02:08 AM
  • 1805

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    Posted October 28th, 2008 07:00

    Your system/laptop has the Same Slot Loader drive mine does and to Remove a Stuck Disk on Mine Requires Removing the Drive and Taking the Top off of the Drive 4 screws Once the Drive is Out of the System.

     

    If YOUR System is New CALL TECH Support...

     

    Here is what My system Manual Says.

     

    http://support.dell.com/support/edocs/systems/xpsM2010/en/SM_en/optical.htm#wp1051835

    Look Halfway down the Page,

     

     Removing Media from the Optical Drive.

     

    Hope this Helps.