UNSOLVED

mboulton

updated

15 years ago

M

mboulton

26 Posts

0

746

January 10th, 2012 18:00

Internet speed issue on Dell L702x

Hello there,

Have been having internet speed issues on my new laptop since I got it. 

I have no issues with speed at all on my iphone, ipad, or desktop.  I called into dell tech help, someone connected remotely to my laptop and downloaded all sorts of stuff, he also had to update the brand new usb 3.0 so that the wireless mouse that i ordered with the laptop would work!

Does anyone have any advice for helping with this laptop's internet speed?  I have tried Chrome, IE and Firefox.....I get page timeouts, it even took over one whole minute just to log in to this site tonight.

I have very fast internet service through my ISP, I have tried the laptop close to the modem, middle of the way from it, and on the other side of my house....no changes, just really slow.

Please help if you can,

Thanks,

mike

  • DELL-Royan S

    6 Operator

    •

    3802 Posts

    119

    0

    Posted January 10th, 2012 23:00

    Hi Mboulton,

    Welcome to the Community. Try disabling your antivirus program to check if that makes a difference. I also suggest you run a scan on your computer to check for infections. You can download malwarebytes available on the Internet and run a scan to remove any infections.

    Thank you

    Royan