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dogbreath23

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24 years ago

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September 3rd, 2002 11:00

Inspiron 4000 mouse moving by itself

My I-4000 mouse will jump all over the screen even when I am not using it. Also, the display will go into a "strobe light effect" sometimes. Looking for any idea's/resolution's.

Thanks



Message Edited on 09/03/02 07:56AM by dogbreath23
  • jkippy

    1 Message

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    0

    Posted September 3rd, 2002 23:00

    I have exactly the same problem, the mouse moves all over the screen and the screen randomly turns itself off.

    Has anyone had any luck will Dell support? I've found them to be pretty bad when it comes to answering enquires.

  • Rollie_R

    2 Intern

    •

    2248 Posts

    277

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    Posted September 4th, 2002 14:00

    All,

    Thank you for using the Dell | Talk forum.

    Please make sure that you have updated to the latest BIOS and that you have the latest Touchpad drivers. If the problem continues, then you need to contact Technical Support.

  • 277

    0

    Posted September 5th, 2002 13:00

    Yes, I have done this and the problem still exists. Any other suggestions would be appreciated. I also ran the diagnostics on the entire machine and no errors found. I should of mentioned also that this notebook will not shut down. Sits at a blue screen when trying to restart/shutdown.

    Also, display goes into a strobe light effect sometimes. Will go back to normal after 5 minutes or so. I checked for viruses but none were found.

    O/S - Win2000

    Thanks

  • 277

    0

    Posted September 6th, 2002 11:00

    I found out what is causing the problem. I talked to a Dell Tech yesterday, him name is Paul, the best support I have ever had.
    We were able to stop the mouse from doing it's thing by disabling the pointing stick (the little purple mouse on the KB). After doing this the problem quit immediately. To do this, go into control panel, open the mouse icon and hit the device settings tab. From there you can select and disable the pointing stick. If this fixes the problem then you will have to have dell support come and replace the keyboard.
    Hope this helps


  • antbak

    1 Message

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    Posted September 14th, 2002 13:00

    Something that helps is turning off edge motion

  • wjm278

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    Posted December 17th, 2003 06:00

    I appreciate the advice, but disabling the mouse pointer doesn't seem like that good of a solution.  Pls don't force me to use that stinkin etch-a-sketch pad to move the pointer!

    Seriously, Dell can't expect us to get by, simply by disabling key components.  This is rediculous.  My drifting mouse problem has been a huge problem for several months now.  I want to take a sledge hammer to this thing!!!!!!

  • jarasta

    10 Posts

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    Posted December 19th, 2003 13:00

    See the many, many other posts that reference this issue.  A sledge hammer is probably better than any solution Dell will provide to you.  Good Luck.