Hi,

Thank you for writing to us. I am Jennifer & I work for the Dell Social Media Team.

*Have you tried to perform the Dell Hardware diagnostics on the system by pressing the F12 key on system startup. If any error code comes up on the screen then do make a note of it along with the error code.

*Also check if the system's event logs to see if any errors are listed in os .

Do reply to this post along with e service tag of the system(sent via private message) so that we can check the system's specifications to assist you further.

Regards,

Hi Jennifer,

I've run the diagnostics in the BIOS and on the online support section. Both diagnostics pass with no problems. The problem is intermittent so when it occurs its not possible to run the test, and when you restart it the problem is gone.

Hi,

Thank you for the reply. Given in this case do try these steps and advise the result.

*Restart the system in safemode with networking then check if the system crashes.

*Check in the system's event logs if the any error's have been listed.So that we can confirm the faulty component.

*Also send the service tag of the system via private message so that I can check the system specifications to assist you further.

Regards,

I've sent you a PM with the service tag. What is it i am looking for in the logs specifically? It shows 7 critical errors in the last 7 days but these are all from where i have manually rebooted the computer. It also shows 327 Errors in the last 7 days but its hard to tell what these refer too.

Hi,

I have checked the specifications of the system with the tag & would ask you to provide us with some more information.

*We are looking for 

*Can you provide us with those 7 errors listed.

*How does the system perform in safemode with networking ?

*Does the system crash or come up with the error message after using any particular application?

Awaiting your response.

Regards,

The errors all say "windows was not shutdown properly" but nothing before indicates a fault. 

The system is the same in safe mode. It crashes randomly irrelevant of what application is running. Its crashed before with no applications open!

If you look on your records you will see there is an issue with the SK Hynix 512GB SSD drive and windows. The Samsung 512GB SSD drives installed in the earlier models and all other sizes of SSD drives have no reported issues.

Hi,

I have replied to your private message ,kindly advise.

Regards,

Hi Jennifer, 

I'm facing the same issue. I see the trade is marked as answered but there is no "public" answer as you continued the discussion in private. Would it be possible to have the same assistance here?

Renaud

I've removed the verified answer as it's not resolved. My laptop has been collected for testing. Until I know the issue is resolved I will not allow it to be verified. This is such a  common problem as is clear on the forums and for such an expensive laptop it is not acceptable.

Hi,

I got the exact same problem. We have 3 (three) Dell XPS 13 9343 (512 GB SSD) at our office. As we had the windows 8 to windows 10 upgrade timeout problem too we did also install the firmware update (for the SSD - SK hynix PC200). After that the upgrade went smooth. But it is still crashing all the time.

Dell refuses to take back these faulty machines even tough they are not working (crashes multiple times a day)