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Go to SolutionDell Vostro V131 Battery connection
While I was working on my Dell Vostro V131 while charging it, the Dell Support Center Application suddenly warned me that the battery had produced a fatal error. I restarted the laptop, but the BIOS warned me that the battery needed replacing. The laptop wouldn't work without an adapter anymore. So I ordered a new original battery.
But after receiving and installing it, the laptop still won't charge the battery or acknowledge that the battery works. Thinking that this might be a BIOS error, I attempted to flash it (it was already running A06), but I couldn't since it wouldn't proceed without having a battery with at least 10% charge.
What can I do to solve this? Is this a hardware or software failure?
DELL-Nikhil D1
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Posted July 31st, 2013 09:00
Hi arc.,
The problem could be with the battery or the connection of the battery on the motherboard, please try switching on the laptop only with ac adapter and removing the battery out of the computer. Check if the laptop is turning on. This will help us to isolate the problem between motherboard and the battery.
Please post the results.
If by reseating the battery cable on the motherboard you mean reseating the adapter, the Windows battery report says there's an error likely caused by the BIOS. Which just has been reinstalled, so that's not it.
The warranty has long since expired and I am pretty sure I violated your warranty rules in some way anyways, so that's most likely not an option. And I am not in the US, so that finishes off that possibility as well.
I'm afraid it's the end of my V131 then, which is too bad because I liked it a lot.
Thank you anyways for your help.
Hi, everybody!
I'm having the same issue on my girlfriends V131 at the moment and it's up to me to get it running again.
I have not been able to find the manual of how to reseat a battery cable on the motherboard.
Could anybody please explain what that means, or rather, how is it done.
Thanks for any help!
javelina86
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Posted February 19th, 2015 08:00
Same problem here. Can someone please post a diagram or provide a link to instructions for checking battery cable connection?
DELL-Nikhil D1
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2580 Posts
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Posted August 1st, 2013 03:00
Hi Arc.,
I suggest you to reseat the battery cable on the motherboard and then check the battery status in Windows.
If this does not help, the motherboard needs to be replaced. If the computer is under warranty, I would be glad to arrange a service on the computer. Check warranty status: http://dell.to/13VPd97
Please private message me the service tag, registered owners name and address.
To private message me please click my user name and click Start conversation.
In case of expired warranty scenario, we would not be able to extend warranty entitled services.
If the warranty on the computer has expired, below link would help you in contacting expired warranty services (this is for US based customers): http://dell.to/VPYT4T
Awaiting your response!