Solved!
Go to SolutionA
Amartya_Live
1 Message
0
385741
December 25th, 2013 00:00
Dell Inspiron 15 Windows 8.1 Shutdown issues
I have a Dell Inspiron 15 running on Windows 8.1(upgraded from Windows 8)
System Specifications:
BIOS: A06
Model Num: Inspiron 3537
Other specifications: http://www.flipkart.com/dell-inspiron-15-laptop-4th-gen-ci7-8gb-1tb-win8-2gb-graph/p/itmdpzjm3hyzfbfg?pid=COMDPZJC9STYFRP9
Detailed Description of Problem
After a boot for 10-15 minutes when I shut down Windows through the onscreen power button or through terminal commands the Windows show a screen of Windows shutting down and then the screen switches off. However the processor and the hard drive are both running as I can
See the LED indicator lights for power , Hard-drive and Wifi to be still on.
Hear the fan whirring through the wind vent.
This has been a recurrent occurrence for more than 6-7 times in the last two days since I bought the laptop and upgraded. The fact that it runs on battery or Mains Power does not seem to affect it as I have faced this issue on both Power sources.
What I have Done so Far
<1> Upgraded all the Drivers(including BIOS) from Dell's support site for my laptop.
<2> Upgraded AMD Radeon 8850M Graphics card drivers.
<3> Run full Diagnostic checks from BIOS
<4> Uninstalled all the apps from Windows Store that I had downloaded
<5> Unchecked everything absolutely non essential from Start up services.
__________________________________________________________________________________________________________________
Now I am at wit's end at what to do. Please help me I am in a huge trouble with this. Awaiting your replies.
Thank You.
Edit[1]: I found this on the Microsoft support forums but did not see any relevant answers. Nevertheless I am tagging it
this is how my problem solved.
i downloaded this program and completely removed all AMD drivres http://archive.sunet.se/pub/games/PC/guru3d/ddu/DDU-v102-%5BGuru3D.com%5D.exe
then, i downloaded and installed Intel's graphic drivers http://downloads-us.dell.com/FOLDER01813275M/9/Video_Intel_W8_A04_Setup-HNY1P_ZPE.exe
rebootthen, i downloaded and installed AMD drivres http://downloads-us.dell.com/FOLDER01500882M/24/Video_AMD_W84_X03_A00_Setup-P28NG_ZPE.exe
reboot.
problem seems to be solved now!
trucklorry
1 Message
4042
0
Posted September 15th, 2014 20:00
This works!
I have been using for 12 hours and the computer actually wakes up!
And the touch pad works now also.
On to the next computer to complete this process.
hello guys i just like to say that i have fixed the problem with my dell and now he work just fine.
Steps that need to be done are first uninstall amd driver and download windows updates and you will see and amd driver there but don't install it yet after update go and download one amd driver from dell or from somewhere else and after installing amd go to windows updates and install them including and the amd driver.
This worked for me i hope that will work also and for you .
Thanks, and sorry for my bad english.
Valdrooo
2 Posts
4795
1
Posted December 25th, 2013 14:00
hello I just liked to say that I have the same laptop and also facing with same problem so far I have succeded to fix the shutdown process but still I have problem with sleep and hibernate.
To fix the shut down process is simple just go to control panel -> System and Security->Power Options->Choose what the power button does
And unclick the option for fast startup. I hope this will help you to shut down your laptop normally.
But for others options I think that dell need to provide new update for AMD driver or something like that.
Thanks.