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vivienm

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vivienm

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August 12th, 2007 19:00

Dead 640m battery?

My mom has a 640m that she got a little bit over a year ago... and that she never runs off battery. That battery seems to be dead or something. If you unplug the AC adapter while the computer is running, the computer will turn off. If you unplug the AC adapter and then try to turn the laptop on, it won't boot. But Windows reports the battery as being 100% charged, and if you push the little button on the battery, all the lights go green. Any suggestions? Battery? System board?
  • vivienm

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    Posted August 12th, 2007 19:00

    Then I guess this is the part where I kick myself for letting my mom get the return-to-depot warranty? At least she got the three year... (I've always had the 3-years-onsite with CompleteCare myself on my Dell laptops)
  • ejn63

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    Posted August 12th, 2007 19:00

    If the battery shows fully charged, the system board is faulty.
  • ejn63

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    Posted August 12th, 2007 20:00

    If it's still under warranty, you can generally pay for an upgrade to onsite service. Be glad you have a warranty, as you would be facing a $500 repair bill otherwise.
  • vivienm

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    Posted August 20th, 2007 06:00

    My mom called Dell support tonight... and apparently it was discovered that when the battery is out of the laptop and she pushes the little button, it doesn't light up (but it does light up when it's in the laptop). Ordering a new battery tomorrow...