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StephenOswin
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November 5th, 2003 20:00
D800 freezes
My D800 (1.6ghz) is a few months old but freezes quite often. I've disabled everything (blue tooth/NIC/infra red/modem) and have installed the latest firmware / patches but it hasnt helped. Any one got any ideas?
thanks
Stephen Oswin
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StephenOswin
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Posted November 6th, 2003 19:00
I've tried that, although I'm not sure it worked. After several tests (I think the final test is the VGA test) the screen goes white
and then I get a sequence of beeps and keyboard lights. This seems to go on until I hit escape. Does anyone know if this is the last test?
I also ran a microsoft memory tester (http://oca.microsoft.com/en/windiag.asp) which passed ok. Its quite good, even writes a bootable CD.StephenOswin
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Posted November 6th, 2003 19:00
Ok, thanks for the help
StephenStephenOswin
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Posted November 15th, 2003 07:00
I ran through the dell diagnostic test using an external monitor so I could get past the "white out" (Dell support suggestion) and I could see it was failing on an LCD inverter test, although I've not had any problems with the LCD so I'm not sure what that part actually does. I then carried on through all the tests and it failed on the IDE test, seems my hard disk has some bad sectors. I've fed this info back to dell 3 days ago but they've not responded so I guess I'll have to chase them. They have a pretty poor customer service, which is a shame as there products are pretty good (when they work!).

Firtol88
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Posted November 5th, 2003 21:00