Instead of whining about a well known Dell policy in a technical advice forum, why don't you call Microsoft support, or post the actual problem here?

Also, I'm just curious, why did you find it necessary to twice announce the tech person's ethnicity in your post?


Message Edited on 04/24/02 06:33AM by John I

Actually, I seriously doubt Dell outsourced technical support to India.

*grin*

I guess some of the tech support calls go to India. But it's a policy by Dell, not the fault of 'Guy from India'.

AR

That Dell does not support anything not purchased from them is not surprising. I do not see anyone calling Microsoft for a Dell hardware problem, even though Microsoft certifies Dell.

Part of the purchase price of anything is support. Support of anything, whether under warranty or not, is never free.

The poster may feel screwed by Dell, but he has Microsoft support. Had he bought the upgrade from Dell, would he have felt screwed by Microsoft when they would have refused to help him?

Charles,
Tag # 6VMY111

Dimension 8200, Bios A03
1.8 ghz P4
512 mb Rambus Ram
80 gb HD primary, 20 gb HD secondary
NVidia GEForce3 TI200
Dell M991 monitor
Samsung 308b DVD/CDRW combo
Telephony modem
Turtle Beach Santa Cruz Sound (4161 beta driver)
Altec Lansing ADA995 (1BT)
Windows XP Home
(Multibooted with Win98, Win2000, OS/2, Linux)
Roxio Easy CDCreator 5.1.0.104 (platinum)
Office XP Pro (retail)
Power DVD 4 (retail upgrade)
Norton SystemWorks 2002 (retail)

Even if you buy the upgrade from Dell, it is still retail, and Dell will not support it. Dell only support OEM products that were preinstalled from the factory.

Jerry

Hello,

I was not whining about A WINDOWS PROBLEM... I was having another problem with my computer. A hardware issue. The tech from India said that he could not help me because I had upgraded to XP and that I would have to reinstall Windows 98 so that he could then help me with my hardware issue.

And Yes I do mention the Guy from India because I always seem to get someone from India for tech support and I have to repeat everything over and over again because they do not seem to understand Standard American English. On this call the tech told me that I was not the person on the service tag number. I told him that I am the person on the tag number. Then I repeated the number THREE more times before he got it right. It is not my fault that Dell wants to be cheap by having calls routed to techs that probably work for less.
So if you haven't experienced the tech from India and do not know what I am talking about then CHILL OUT!!!

John I wrote:
- Instead of whining about a well known Dell policy in
- a technical advice forum, why don't you call
- Microsoft support, or post the actual problem here?
-
- Also, I'm just curious, why did you find it
- necessary to twice announce the tech person's
- ethnicity in your post?
-
-
- Message Edited on 04/24/02 06:33AM by John I

Be aware that this forum is designed for people seeking advise on dealing with hardware issues. You still have not described your problem. If all you want to do is complain, please do it on the Customer Care boards.

Dell does not keep secret the fact that they do not support third-party software. If your reliance on support is this crucial, then you should familiarize yourself with a company’s support policies before purchasing and altering its products. Also, I suspect that Microsoft support would attempt to help you get your hardware to function under Windows XP, provided it is compatible with the operating system. Did you bother to do any research on your hardware’s compatibility before installing XP?

I'm not sure what you hope to accomplish with these posts, but I doubt you're any closer to resolving your problem.

Dimension 8100 P4, 1.5 Ghz
256 Mb PC800 RDRAM
Dimension 8100 XP1 FlashBIOS 11 October 2001
Dual Boot Windows XP Home Edition / Windows Millenium
Maxtor 40 Gb Ultra ATA/100 7200 rpm Master
Maxtor 40 Gb Ultra ATA/100 7200 rpm Slave
Nec DVD-ROM 16x
Sony CD-RW 12x/8x/32x
Iomega External 250 mb Zip Drive
3.5-inch Floppy drive
3Com 3C920 Integrated Fast Ethernet Controller
Toshiba Cable Modem PCX1100
64 Mb DDR NVIDIA GeForce2 Ultra Board
19-inch P991 Trinitron
Turtle Beach Santa Cruz DSP Sound Card
Harman/Kardon HK695 Audio System
Epson Perfection 636U USB Scanner
3comm Home Connect Webcam
Logitech USB iFeel Mouseman

I figured the hardware problem on my own with out tech support from Dell or Microsoft. And it was never an XP issue. It was only a hardware issue but Dell would not help because I have XP on my machine instead of 98.