I'm only writing here because I noticed that there are a plethora of others who have written about this same problem and it seems Sell is unwilling to do anything about. We've been on the phone for 100 hours about this, never to be solved. I'll be contacting my lawyer Friday unless this is fixed.

Model: Dimension V___ / V___c
Processor: PENTIUM II 350 DESHUTES
System Service Tag: UQZQT
Express Service Code: 51647861
System Ship Date: 22/2/1999
I am writing because I have THE WORST SERVICE from Dell. I'll start at the beginning since I have to everyday when I call your service department.
Once upon a time we bought an extremely expensive computer because of this statement, "Your single point of contact and accountability for an outstanding end-to-end service experience."
What I've had ever since is my husband, David, calling you once a week since we bought the stupid thing with NO SOLUTIONS!!! He has talked to so many representatives that I have a complete log book with all their names and employee IDs. The last one screwed up our computer so bad it barely works. In fact it will probably lock up while I write this so I'll have to start over. We are EXTREMELY DISAPPOINTED in the service we have received and you guys have screwed around with us SO LONG that now you claim that we're out of our warranty period! What a total joke. We want to return our machine FOR A FULL REFUND because we have called in since the day we got this hunk o junk to report the same problem over and over. My husband has wasted over 100 hours on hold and talking to people that have never solved anything. He waited on hold FOR 45 MINUTES 2 days ago just for a freakin service number. Before that he was on hold for 1 and a half hours waiting to be transferred around. This is SO UNACCEPTABLE and I'm prepared to write to every PC magazine in the world and tell them about the unprofessional service and mistreatment. We are not computer geniuses and should not be expected to take our computer apart when some incompetent individual on the other line tells us to. We want to get this fixed yesterday (more like one year ago). If I don't hear back in a timely manner and get this taken care of by Friday I will start writing to every PC magazine known to man to tell them about how Dell has blown us off for almost 2 years now and our computer still locks up every 5 minutes!!!
!!! I could go on and on but I think you get the idea.
I wish I would have bought a Gateway for 1/2 the price to get a computer that has to be better than this one.