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No Sound; No DELL help!
Okay, I have NO sound coming from my computer. I have a Dimension 4100 (866) with SB LIVE Value and Altec Lansing THX ADA885 Dolby speakers. The sound worked great until about last September-ish. We called DELL nd they finally sent out a guy with an entirely new sound card.
Still, NO SOUND! He left, said call Dell they know what the problem is and still NOTHING! We tried the card in different slots but nothing works!
The speakers are fine, the PC is setup (apparently) fine by the DELL guy, nothing is muted.
**This loss of sound occurred after a virus. Dell said to "restore" the system. Since then, no sound.
Please HELP!
redwolfe_98
2 Intern
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1326 Posts
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Posted March 15th, 2004 09:00
i would check the file associations for various programs that you have installed like windows media player, realplayer, quicktime, winamp, and any other players that you might have installed.. if you are using win xp, you could check the "program access" settings in "add/remove".. reformatting, doing a clean reinstall of windows etc is one option.. there are instructions is dell support/solutions/reinstall guide..
fireberd
11 Legend
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33399 Posts
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112848 Points
118
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Posted March 14th, 2004 09:00
Have you tried reinstalling the Dell sound card drivers? Also, check the Windows Device Manager for the status of the sound card. If it's shown as installed and working "properly", uninstall the sound card in the Device Manager, restart Windows and watch to see if Windows reinstalls it.
Have you called Dell, after the tech left and it still wasn't working? That would have been the first, and immediate, thing to do.