No, I don't think your opinion has gotten you in trouble. I'm not unhappy with Dell. Guess it's something else.

I got the same message their system must be down.

Just to let you know I got the same response...thought there was something wrong with my system...or maybe that Dell was mad at me since I know believe their service and support system sucks.......wish I would have bought anything but a dell.

Same here, and I'm very happy with both my Dells. Something must be wrong in their system

Joan

I had the same message last night and still the same this morning. Perhaps everyone should email support. Perhaps how and when then respond is a test of their support staff.

Obviously they sold me my PC but are more than willing to not service what they said they would.

Same here. It must be a problem with their support sites. Confirmed my service tag was correct by checking the label on the case and the value contained in the BIOS (they both agree).

It seems the only option is to select the model type, but then that defeats the object of having a personalised support page.