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@E520User wrote:
Hello First: Sorry for my English if it is not 100% correct. Problem: As I wanted to clean my Dimension E5200 with a hoover(because the System was unstable - it was very hot) the Cable from the Front Panel and the Power On an Reset Buttons broke. So how can I connect now the Power On/Reset and the Front Panel to the Motherboard? I would be very happy if you can help me! Regards

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If the cable is unusable, then you will need to buy a replacement cable from Dell, because this is a proprietary part.

If you are located in the US, you should be able to buy the cable from Dell Spare Parts.

Bev.




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Unfortunately the cable is unusable and I am Located in Germany!

E520User

Then you will need to contact Dell Technical Support in Germany, for the replacement cable.

Bev.



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@Hawkster66 wrote:

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@shesagordie wrote:
If you are located in the US, you should be able to buy the cable from Dell Spare Parts.

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You sure about that link? I'm not seeing anything there about ordering spare parts. All I'm seeing is stuff about Dell Certification. Very expensive certification.

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It would seem that the link is correct, just tried it and get 'Dell Spare Parts Sales'.

Bev.

Ps. I've always check a link in 'Preview' before posting, because Dell has a tendency to change them. :(



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@Hawkster66 wrote:

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@shesagordie wrote:

Unless Dell has changed it's policies in the last few months, then the above is incorrect, I have called and order Dell parts from them and charge the invoice to my CC.

Spare Parts and Upgrades Quote Request Form

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The 'above' was copied and pasted directly FROM the pages you linked to. When following the ' Spare Parts and Upgrades Quote Request Form' link you just provided you see the following:

 

"This quote request form is for Small & Medium Businesses, Businesses over 3500 employees, Education, Government and Healthcare customers "

The page you linked to is NOT for consumers to order parts from.

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Have you tried purchasing parts from 'Dell Spare Parts'?

Consumers cannot use the form, you link to, but, they can call 'Dell Spare Parts'  and order them.

Bev.


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@Hawkster66 wrote:

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@shesagordie wrote:
It would seem that the link is correct, just tried it and get 'Dell Spare Parts Sales'.

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Dell Spare Parts Sales/Dell Warranty Parts Direct

 

These don't seem to be open to or even for the general public.

 

" Please note that the Warranty Parts Direct program is not an authorized service center program.  This program allows Dell's large account customers the option of selecting their own service provider if the eligibility guidelines are met by both the enduser customer and the customer appointed service provider."

"The Dell Warranty Parts Direct Program is a service and support plan designed specifically for IS Professionals who have technical expertise in diagnosing and servicing computer systems."

 

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Unless Dell has changed it's policies in the last few months, then the above is incorrect, I have called and order Dell parts from them and charge the invoice to my CC.

See Below:

Dell Spare Parts Sales are available from 7:00 a.m. to 7:00 p.m. CST Monday through Friday at 1-800-357-3355 option 4.

Spare Parts and Upgrades Quote Request Form

Payment for Dell Spare Parts can be made via:

 •  Credit Card: American Express, Discover, MasterCard or Visa.   Please provide credit card number and expiration date.  •  Company Check  •  Purchase Order (see Purchase Order Requirements on sidebar)

Part Returns:

  If you are not satisfied with the part purchased, you can return it for a full refund within 10 working days after the part ships.
Call Dell Customer Care at 1-800-274-3355 for more information.

Warranty:

  Dell warrants each spare part for 90 days from the date of shipment or for the System Warranty, whichever is longer. Should any part fail within the warranty period, please contact Dell Warranty Parts Direct Technical Support via the Dell Warranty Parts Direct Hotline at 1-800-433-9509 to obtain a return authorization number. Failure to follow this process may result in lost shipments or delays in credit processing.

Minimum Order Fee:

  There is a $4.95 minimum order fee. This does not include tax or shipping costs.

Bev.

 

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Message Edited by Severus S on 11-03-2007 05:06 PM

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shesagordie wrote:

Unless Dell has changed it's policies in the last few months, then the above is incorrect, I have called and order Dell parts from them and charge the invoice to my CC.

Spare Parts and Upgrades Quote Request Form

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