oops, so much for a graceful exit.
I am sad to say I will be leaving Dell's satified customer list. I bought my XPS H266 in august 1997, and have had minimal, if even worth mentioning trouble with my system. When I got this system I could call Dell and get through to tech support in less than 5 minutes even during the holidays. There was no doubt that dell was a top notch vendor. When time came to upgrade I had no doubt about the choice of where to buy.
I called Dell to pickup one of the refurbished systems shortly after Chriistmas. They had very good systems and a $500 discount on systems over $2500. Great price, but now I see why so many systems were available. You cant speak to a human being once you order your system. I am on hold as I write this to cancel my order (approaching 15 minutes). I really hate do do this, but after they lost my system, and instead of sending me one identical to it which i have seen on the factory outlet, they told me they have to get it from somewhere else. They wont tell me where, but I can only suspect they are building me another out of various returned systems and spare parts. If I wanted a mongrol I would have gone to the pound! I have been here to observe unanswered questions and brand new system owners left hanging. Frankly, i have lost faith in them delivering me a acceptable system, so I will join the ranks of many of my forsaken customers and try to build my own system. I cannot imiagine that I will be on hold much longer with all the companies I have to deal with than I have with Dell, and I haven't even recieved my system yet!

Shipped on the 3rd of this month, lost on the 4th.
2 weeks later they have just re-issued the release of something that allows them to put me in a queue for a system.
I was informed it could be another week or two.
Sorry, but the fruit has withered on the vine and I am filled with nothing but sour grapes.
Good luck to you guys waiting for answers, and good bye Dell
pup

Bye pup. I may join your ranks soon.

Dave

Yes, there so called customer service is no better that any huge retailer, e.g., Wal-Mart, K-Mart, etc. What must have happened is that greed for more profit has superceded the concern for happy customers. They know people will buy their computers no matter what, so they don't have to satisfy the consumer after the sale.

I just wish I had figured that out before I bought my 4100 this month.

JoJo

i'm working on 69 minutes of being n hold, spider solitaire is not that interesting!
i am also a wish i had know before i oredered customer. nice system, no human support

wow....I though dell support was great when I called them. I only had to wait about 10 minutes to get through. My old comp was an HP........and you didn't have a toll free call like dell has and you were on hold for at least an hour.