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psudocromis
2 Posts
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11080
March 18th, 2008 17:00
End of Dell
Frankly dell is going down the tubes. Perhaps by this post they can take some lessons and learn from their mistakes.
1. The computers they are making now are no where near the quality of the older pre gx150's
Example gx270s bad system boards, out of 100 systems I had at the time 86 had bad boards. 86% failure rate?
2. Moving on to newer machines gx620 small form factor. Once again bad system boards, and power supply's. One lab I have 10 machines. 9 dead machines, and a few of the machines broke more then once. Dell even sent me a broken system board to replace a broken system board. In my other lab that's much larger the issue is just starting to affect these machines now.
3. It took me a hour one day, and being transferred to 4 different people in different sectors to get someone who spoke English, and was actually able to help me.
4. Every time dell sends me a replacement part, I send it back to them the very next day. A month will pass, and then I will get emails and phone calls saying they have never received the part. So I have to dig back though the paper work find the return tracking number and tell them they got the part a month ago and to stop harassing me. They should have the return tracking number, they paid for it!
5. The list goes on but this is all I can think of right now with out getting to anoyed.
psudocromis
2 Posts
184
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Posted March 18th, 2008 19:00
College buys them, they get it at a discount from dell, I just have to fix them.Look at the bright side, if they never broke and you didn't have to fix them, you might not have a job.
:smileysurprised:
Also, you are learning a lot I am sure as far as computer repairs. Open your own business someday and charge the college an arm and leg, you'll make a killing.
aznboi_2005
9 Posts
184
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Posted March 18th, 2008 21:00
A bad motherboard could be caused from incompatibilties with certain hardware. One time, my motherboard wouldn't work because my soundcard wasn't compatible with it. When I used a different one, it worked just fine.
Message Edited by aznboi_2005 on 03-18-2008 05:55 PMpatrickacox
270 Posts
184
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Posted March 19th, 2008 10:00
The bad motherboards were mostly due to bad capacitors. We have replaced over 800 motherboards due to bad capacitors. It was a well known problem with Optiplex GX270, GX280's, SX270 and SX280. Now the GX620's have failing hard drives due to over heating. The GX520's have a problem with bad fan controllers, The GX270's had the bad maxtor hard drives.
I don't blame it on dell because the motherboards and hard drives are made by someone else. They need a new supplier of components.
The customer service is still excellent and I never have troubles getting parts. I am always able to get in touch with customer service very quickly and all my parts come next day.
I had a scsi drive to fail this week in a server and it was delivered in less than 1 hour from the time that I got off the phone with dell tech support.
PETER345
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5796 Posts
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Posted March 18th, 2008 18:00
Why do you keep buying from Dell? It sounds like nothing has worked for you? I am not saying you didn't have the problems you mentioned, but I sure would have given up on them long ago if so many of my machines had failed.
Peter