UNSOLVED
Latitude 7410 Unreliable
Hi All
We got a New 7410 for a manager and since they started using it here are the problems they had:-
-Teams calls becomes slow then black screen, has to force power off
-screen randomly flickers and has lines going across it then it will go blank.
Random lock up and needing force shutdown
We are running Windows 10 version 2004 and they only been using the laptop for 9 days. not a great start.
Has anyone else had issues with the 7410, we have quite a few new 5411 and these have no issues.
6863
0
Posted March 8th, 2021 08:00
Dell are coming out again to replace motherboard again and LCD yet it does it on a Dock as well.
I think there is a fault with these models and now they have the 11th gen cpu in the 7420
6860
0
Posted March 8th, 2021 08:00
We are testing the following: 5310, 5320, 7410, 7420.
7410 is the only one that has the issues for us.
Good luck.
6865
3
Posted March 8th, 2021 08:00
We see similar issues on a number of 7410s we have.
- All drivers and BIOS up to date
- Windows 10 1909 & 20H2
- Machines slow down and screen starts flickering and going black
6808
0
Posted March 12th, 2021 14:00
Also have exact same issues with 3 users' Latitude 7410's.
6758
0
Posted March 17th, 2021 05:00
They replaced my system board and LCD as well. So far it has not locked up under normal use. It still is pretty warm on the bottom when plugged in or docked.
We have a number of machines we can replicate the issue on.
6725
0
Posted March 18th, 2021 06:00
Well.. Still having issues after motherboard and LCD replaced after two days of testing. Screen freezes and different items appear on screen when on AC.
6667
1
Posted March 19th, 2021 13:00
We are currently testing turning off Panel Self Refresh in the Intel Graphics Command Center and rebooting.
Some machines still acting up.. Some have not failed in a day.or so.
6579
1
Posted March 22nd, 2021 08:00
Hi,
any update on this issue? We're facing the same problems. First thought it's a driver issue, reinstalled, checked BIOS version etc. but we're on the latest available versions.
Hardware test is fine...
@SuggsBany success with the suggested Panel Self Refresh settings?Thanks!
3075
1
Posted March 22nd, 2021 08:00
It did not help on most of our machines. Even though I had the one glitch after the motherboard and LCD was replaced with weird screen that machine has not had the glitches all weekend and has been the most stable out of all our devices.
We have reported our weekend results back to Dell and awaiting next steps.
1st Baseboard product: 04J6CM version: A01
Repairs have been version A02 or A04
rmoreno
1 Rookie
•
3 Posts
6916
1
Posted March 3rd, 2021 16:00
Hello,
Any update on this issue. We are also experiencing the same thing with imaged and non-imaged Latitude 7410s. The issue is pretty random so trying to replicate it takes a couple of hours of just leaving the system on but when it does happen it's exactly how dubstyle described it. We did notice that when the issue occurs if you close and open the lid this helps make the system responsive once again.