derekantrican

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derekantrican

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November 26th, 2018 07:00

DELL 5510, TB16 Dock, and 3 external monitors

I have the Dell 5510 laptop and am using it with 3 external monitors. Currently I've been achieving this by using the D3100 dock (both HDMI ports) and using the HDMI port on my laptop for the third monitor. Now I want to upgrade to the TB16 dock because it is USB C and would reduce the number of cords I plug into my laptop. My problem is that I can't figure out how to get 3 monitors working with the TB16 dock. Here is what I have tried:

  • Monitors connected to TB16 via VGA, HDMI, & Display port: seems that I can either get the display port OR HDMI monitor to work via Windows display settings, but not both
  • Monitors connected to TB16 via VGA & HDMI & 3rd monitor connected to my laptop via HDMI. Seems like I can either get one of the HDMI monitors working at a time but not both (THIS IS UNIDEAL because It means I have more than just the USB-C cord plugged into my laptop)
  • Monitors connected to TB16 via VGA & Display Port & 3rd monitor connected to my laptop via HDMI. Seems like I can either get the HDMI monitor OR the display port monitor working at a time but not both (THIS IS ALSO UNIDEAL because It means I have more than just the USB-C cord plugged into my laptop)

Any ideas?

  • jphughan

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    Posted November 26th, 2018 07:00

    More information about the displays you're using would have been useful, but first off, you should be aware that the D3100 and TB16 handle video output in fundamentally different ways.  Whereas the TB16 and most other docking stations tap into native GPU outputs, the D3100 and other Dell Dxxxx docks use DisplayLink technology that treats the displays as "indirect displays".  Rather than being directly attached to a GPU output such as the ones built into a USB-C/TB3 connector, DisplayLink uses a driver that uses CPU and GPU resources to compress display data into USB data traffic so that displays can be attached via connectors that don't have video outputs, like normal USB.  Although using native GPU outputs is superior in almost every way, DispayLink is superior in terms of versatility and in the maximum number of displays and resolutions allowed -- because "indirect displays" are not subject to GPU limitations around maximum number of displays and resolutions.

    Why do I mention this?  Because although the TB16 can support triple display configurations, the Intel GPU in your system is limited to three independent displays total, so right off the bat if you're trying to keep your laptop's built-in display active when you have 3 external displays connected, that's not going to work unless you keep at least one of them attached via DisplayLink so it doesn't count toward the maximum display limit.  You need to set the internal display to Disconnected under Windows Display Settings first.  If you've already done that and it's still not working, then depending on the resolution of the displays you're using, you may be running into a bandwidth issue by having all 3 displays connected through the dock, which is why I said it would have been useful to include more detail about your displays.  The TB16 manual available on support.dell.com (direct link here) has a table that shows allowed triple display configurations.  Had you already looked at that?

    Lastly, if at all possible don't use VGA.  It looks noticeably worse than any other output because it's the only output that's still analog rather than digital.  Unless one of your displays only has a VGA input (in which case I'd say think about a new display), try to use the HDMI, DisplayPort, and Mini-DisplayPort outputs on the TB16 instead, even if it means buying one or more adapters for your displays.

  • derekantrican

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    Posted November 26th, 2018 07:00

    Thank you. The information of how the different docks work is very helpful. Using that I've been able to achieve what I want:

    I have all 4 monitors working (laptop display + 3 external monitors) and only the USB-C cord plugged into my laptop. The way I achieved this was to use my old DisplayLink dock (the D3100) to plug into the back of the new dock (TB16) and plug in the fourth monitor there. I have also switched out the VGA cord for DVI as I was also noticing the display issues.

    While I still have both docks, I now have all 4 monitors working and the only thing plugged into my laptop is a USB-C cord. No power, no monitor cables, etc! Thanks!

  • jphughan

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    Posted November 26th, 2018 08:00

    Glad I could help!  Since you'll still be using the D3100, I would recommend connecting your least important or least "active" display to the D3100 for reasons I'll detail below.  If you use all of your displays for roughly the same content, then connect your lowest resolution display via the D3100.

    First, DisplayLink's compression is not lossless, which means that you can end up seeing compression artifacts (blocky areas) and slow or inconsistent motion under certain conditions.  That's most likely when lots of the display area is changing at the same time, such as when watching full screen video or gaming, because there's more work to do in that scenario.  It can also occur when there's a shortage of resources, such as when your CPU and GPU are already heavily utilized with other tasks, and/or when your USB bus is already busy carrying other traffic, such as transferring large files to a hard drive.  And even when that isn't happening, DisplayLink itself consumes CPU and GPU resources for the compression, which is why I said that if all else is equal, connect your lowest resolution display this way to minimize the performance penalty.  Lastly, an additional drawback in your case is that in systems like yours that have both an Intel GPU and a discrete GPU, only the system's primary GPU can be used with DisplayLink GPUs.  The Intel GPU is always primary when it exists and is active (which is always in your system), so that in turn means that the NVIDIA GPU cannot be used to accelerate any content on displays attached via DisplayLink.

    Of course given that you've been using the D3100 for a while already, you may not have encountered any of these problems in your use case.  DisplayLink is completely fine for displays that are used for basic productivity scenarios.  But if you've previously noticed any of the behavior I just described, now you know what you can do to potentially mitigate it.  And fyi if all you need now from the D3100 is an extra video output, there are basic USB to HDMI adapters on the market that use DisplayLink or an equivalent technology that would be much smaller than the D3100 and don't require external power.  Of course that would involve buying something else, but just fyi in case you ever want to reduce clutter.

    Finally, did you make sure to get the TB16 with a 240W adapter?  Given that you have a Precision 5510, that will be required to charge your system properly.  The TB16 is also available with a 180W adapter, and that will not work properly for you.

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    Posted December 20th, 2018 07:00

    Excellent information. Helped me connect up a new Precision 5530, a TB16, a D3000 and three external monitors for one of my users.

  • jbhenley

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    Posted November 8th, 2019 15:00

    Can you provide some help?  I have a Dell 5530, TB16 and 2 dell monitors (1920x1200 max) connected to the TB16 via hdmi and displayport-to-hdmi cables. 

    The computer will never detect another monitor.  I can have it display on either external monitor, but never both simultaneously.  As soon as I unplug 1, the other starts working, so theres no hardware issue.  But trying to "detect" other displays constantly says that none are detected.

     

  • jphughan

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    Posted November 8th, 2019 15:00

    @jbhenley  if each display works without any cabling changes when it's the only attached display, then my only suggestions would be to make sure you're running the latest versions of the following, or update them in this order if not:

    - System BIOS/firmware
    - Thunderbolt software/drivers
    - System Thunderbolt 3 controller firmware
    - TB16 firmware
    - Intel Graphics drivers

    If you're current on all of those and this still isn't working, my guess is that it's a hardware issue with your TB16 unit.

  • Pipeline714

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    Posted December 1st, 2019 11:00

    I am currently having the same problem keeping my laptop display on with 3 external monitors. My laptop is a Dell Precision 5510 using the Dell K16A Docking Station.

    Here is my current setup:

    For background info, I’m using the Display Port, Mini Display Port, and the HDMI ports on the side of the docking station to connect the 3 external monitors.

    The three external monitors I am using are:

    1. Dell S3219D 32” monitor set at 2560 x 1440 resolution
    2. Two (2) AOC e2775SJ 27” monitors set at 1920 x 1080 resolution

    The cables connecting the monitors are straight connectors without any adapters at either the monitor or docking station ends.

    Thanks,

    Bryan

  • Chet_M

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    Posted August 14th, 2020 05:00

    Were you able to get this setup to work? 

    I have a similar setup and can't get 3 monitors to work with the TB16.

     

    I have two HDMI which work without issue but when I plug in the displayport to the 3rd monitor, it hijacks the signal and becomes the "2nd" monitor.  The HDMI signals then cut out.

    If I unplug the displayport plug from the TB16 dock, the signals are resent to the two HDMI monitors and that works flawlessly.  

    I can't get all 3 to work even though the laptop monitor is off.

  • jphughan

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    Posted August 14th, 2020 08:00

    @Chet_M  What laptop model? What OS? What resolution of the displays? When asking for technical assistance, it’s a good idea to provide basic technical details so that the people willing to help here have something to work with.

  • Chet_M

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    Posted August 14th, 2020 11:00

    Sorry - my error.

     

    It's a Dell XPS 15 9560.  TB16 thunderbolt dock with 3 monitors attached.  Two are at 3840 x 2160 (attached with the mini DP connector and the other with the HDMI connector).  These two are TV's bought at Costco but used as computer monitors. When these two are plugged in together, everything works fine.  The video option is set to Extended Desktop and I can see everything on both monitors (laptop screen set to off but if on, it also works fine --- so 3 displays no problem).

    The 3rd screen is a computer monitor (smaller) which only has two input plugs. One is a standard VGA port and the other is a DVI port.  I tried the VGA port first but didn't like the resolution so bought a displayport to DVI adapter and have the DVI plug from this monitor going to the dock via the DP port.  That seems to be the issue.

    If the two TV's AND the monitor are plugged in at the same time, the video source ONLY goes to the monitor.  TV's are blank with no signal.  The display settings do not show the two tv's either and only the monitor is listed under "multiple monitor" settings. 

    The moment I disconnect the display port plug from the dock, the screens flicker and the source goes to the two tv's and I have the extended display again.  

    I'm trying to get all 3 to work at the same time.  And, please note that the whole time, the laptop screen is set to "NONE" under 3rd monitor.

     

    Hope that helps and I appreciate your help in trying to get this to work for me.

    Chet