I've spent the lion's share of 2 days trying to resolve functionality issues with the touchpad on my Inspiron 15 5584 that has rendered the device nearly useless. I've tried everything from changing settings to resetting the device to uninstalling the HID Touchpad driver in Device Manager, powering down then back up. In that action it looks more like I never took the action as nothing changes.
I've run Dell Diagnostics from boot up (F12). I've searched this group and scores of other sites to find like/similar issues and recommended paths to resolution without success. There seems to be a common thread relating to like/similar issues with Windows and Dell notebooks.
The symptoms I'm experiencing:
Simple left clicks (lower left on pad) are sporadic, at best
Left click + HOLD+ finger movement to scroll Up/Down has all but stopped
I'm unable to resize or place images grabbing edge corners or other borders
Right click only partially functions:
If I right click a web page, I no longer get a pop up window of choices
Same applies in folders and opening files.
If I right click a link, it opens a new browser window where before I had a window of options
Cursor seems to appear and disappear without any keystroke or pad action.
I'm further challenged by the fact this is a US purchased notebook but I live in SE Asia. I tried to purchase additional warranty coverage before expiration but was unable to secure local or depot hardware support. So much for a global presence.
Any guidance I can get in this community would be appreciated.
I would suggest you to update the touchpad drivers on the system for issue resolution. Please enter your service tag # on the link below and click on ‘Get drivers and downloads’ then download the touchpad driver from ‘Mouse, Keyboard & Input Devices’ section onto the system and install it.
Hi @AdrianG001 - thanks for your help and info. Unfortunately, I was unable to open the first link. Not sure what the issue might be there but I'd already taken a path that got me to drivers and downloads.
I've solved almost all functionality issues SAVE one; I'm unable to use right click function. For example, if I want to look at page source info on a website, I used to be able to right click and get a dialogue box with options including that one. Now I get nothing on any webpage. Right click gives me the ability to place/move the cursor but that's all.
Would TouchFreeze allow me to isolate and resolve this issue?
Again, my thanks. Dell Support has been abysmal. Glad there's a solid community.
AdrianG001
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Posted October 16th, 2021 02:00
I would suggest you to update the touchpad drivers on the system for issue resolution. Please enter your service tag # on the link below and click on ‘Get drivers and downloads’ then download the touchpad driver from ‘Mouse, Keyboard & Input Devices’ section onto the system and install it.
http://dell.to/18r60nI
Also, I would advise you to download and install the ‘TouchFreeze’ software from the link below and check for issue resolution.
http://bit.ly/oS0Hd