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BWGLite

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8 years ago

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BWGLite

2 Posts

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9439

January 23rd, 2019 14:00

Dell G5 5587 constantly freezing

My Dell G5 5587 (Windows 10) is constantly freezing up, and will only unfreeze once I unplug the AC adapter and plug it back in. Why is this happening?

  • JOcean

    11 Legend

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    12621 Posts

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    Posted January 23rd, 2019 18:00

    Try running system diagnostics to rule out a hardware problem. Restart the system and at the Dell splash screen start tapping F12. Run full diagnostics watching for a hardware problem.

    Also

    https://www.dell.com/support/article/us/en/19/sln129591/system-locks-up-freezes-or-an-error-occurs?lang=en

    I am not a Dell employee...I am forum volunteer

    Serious work on an E5430 and constantly building and working on an i5-6500 Desktop

  • yurix11

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    Posted July 21st, 2019 18:00

    I have exactly the same problem, with the same model. 

  • Antag0n1st

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    Posted August 26th, 2019 14:00

    Same problem here , did anyone have a solution ?
  • minsam

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    Posted August 27th, 2019 19:00

    1. Please check your CPU
    2. Change the system
    3. Graphics card problem
    4. The problem of the motherboard itself

  • Amr soft

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    Posted September 3rd, 2019 12:00

    i have same problem , any one know how to solve it ?
  • 6945

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    Posted September 30th, 2019 07:00

    Amr Soft - 1 Coppper - did you ever resolve your issue?  I have the same set of symptoms.  Had Dell's tech support work on it three times - no success.  Now awaiting tech support's review of files.  I'm not optimistic.  My problems began shortly after I upgraded to the most current BiOS in August 2019...prior to that I was OK.  There seems to be LOTS of adverse chatter about the current BiOS overheating, etc.  But I don't know whether those complaints are germane to my set of issues.  Still...I don't believe in coincidences.

    I do know that re-installing the current BiOS seems to eliminate the issue, but only for a short period of time (an unpredictable period of time lasting anywhere from 10 minutes to 4 hours, depending apparently on how I hold my tongue in my mouth).  Joking aside, this problem is fatal if not corrected.  I don't like having a G5 paperweight on my desk.

    Seems the vast majority of the issues are with the G5 series - with Intel i7 chip and SSD - I don't see complaints about the XPS or Inspiron laptops.  Wonder if its a G5 machine issue, an Intel i7 issue, a G5 BiOS issue, or some combination of the above?  In any event the issue is shared broadly enough for me to conclude it is a Dell G5-wide issue.  So I'm displeased Dell isn't (a) acknowledging the problem and then either (b) launching the proper fix or at least (c) letting us users know the cavalry is coming. 

    Sometimes, confession is good for both one's soul and also one's reputation. 

  • MyNameIsJeff

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    Posted October 26th, 2019 13:00

    I'm having the same issue sporadically. My G5 5590 with 512GB Toshiba SSD (m.2) does this when the CPU is on 100% load.

     

    - G5 5590 with 512GB Toshiba SSD, 16GB DDR4 memory (single channel), Nvidia RTX2060.
    - Windows 10 1903 with latest updates.
    - Nvidia driver 440.97 (happened with previous versions as well).
    - Latest UEFI Firmware ("BIOS") 1.1.0.0
    - Thermal Management set to "Maximum Performance" a.k.a. Jumbo Jet Noise Mode.
    - Hyper Threading turned off, only using 6 physical cores.

  • 316

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    Posted March 9th, 2020 12:00

    ok i cannot even get in to do anything  with it  it stuck atDell-G5-5587 (2).jpg the lock screen 

  • 316

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    Posted March 9th, 2020 12:00

    is there a shut down somewhere on the laptop ?

  • Esthil

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    Posted March 31st, 2020 12:00

    I have the exact same issue on the same model.  Incredibly frustrating - I can't get any work done.  Has anyone been able to solve the issue?