This is my mistake. I've purchased a Dell machine. A lot of people have raised this issue from last year 2021 but Dell authorized Dealers still selling this faulty machines in worldwide I don't know how is that possible why Dell is not stopping their Dealers from selling this series. I'm a web developer freelancer and facing a lot of problems in this period just because of this machine but still Dell is not responsible. 

This is my mistake. I've purchased a Dell machine. A lot of people have raised this issue from last year 2021 but Dell authorized Dealers still selling this faulty machines in worldwide I don't know how is that possible why Dell is not stopping their Dealers from selling this series. I'm a web developer freelancer and facing a lot of problems in this period just because of this machine but still Dell is not responsible. This is worst item I've purchased in my life. 

Update = After completing troubleshooting, a DELL-Cares agent setup service.

now you can't apply for refund now you can create a service request for onsite service through dell Cares Or Technical Support 

I Have Same Problem And My Technician Will Come Overmarrow And He Will Replace The Hinges

I’ve had the same problem - twice!! Bought a Dell 3511 as a student laptop, they open and shut them numerous times per day and we got the problem last year. Dell have usually been great and last year they replaced the hinges not stating but aligning to that it was a design fault. Just rang up again and talked to Out Of Warranty person and he wouldn’t listen and just said “You will have to pay to get it fixed”. Tried to quote last job number but he wanted nothing to do with it. Cost of fixing this is about what the laptop is worth. Considering I need to get more student laptops in the next few years he just wasn’t wanting to listen. Now I’m either gonna have to fix it  myself or get a new laptop. Not happy either way.