I have really being going through nightmare ever since I decided to place order with Dell. 

I was actually carried away by the name and fame of Dell product and without checking blindly placed order just based on trust to own a Dell product.

I placed order for Dell Vostro 5401 i7-10th generation version on July 20th and the delivery date informed me was July 30th. As this was supposed to be Rakhi gift for my sister and I was okay with this date so went ahead and made the payment online.

Even after 5 days of placing order there was no order id generated. After several calls and getting manager involved I finally managed to get the order id with delivery changed to 11th July. Moreover the order data sheet did not tally with the specifications mentioned on the manual.

And since that day till today I have been repeatedly seeking for correction but all I have achieved is in-numerable hours of waiting for my phone to be answered. Some days I am lucky enough to here someone voice on the other hand only to listen they will arrange for a callback from the respective department which never happened.

I have also wrote several email which also were never replied.

Finally out of frustration I decided to cancel the order which till date not even recieved I was informed that I have to bear the cancellation consequences of 15% of the order value.

Friends if you are prepared to go through all this dilemma go ahead and select Dell.