I purchased a Dell Vostro Laptop last year (12/2019). It is still under warranty. In September of this year (9/2020) the microphone stopped working and I was not able to transmit or record and sound through the computer microphone or a headset of any kind. I contacted Dell in September and spent a week testing the computer system and software with the help of online and phone technicians. Nothing done resolved the microphone issue. Finally, Dell advised that they were going to replace the microphone. Dell sent a new microphone and a technician can tot he home to install it. The microphone did not work. A second microphone was sent and a second technician came to the hose to install it. The second microphone did not work either. At this point we were in October. Currently, Dell has said that they are going to send another microphone and install it. However, the parts are on back order until the end of November. I am hopeful that someone here might be able to provide a suggestion of how to get Dell to rectify this issue. It seems that just want to replace the microphone when it seems there is a bigger problem with the computer. The warranty states that service is within 24 hours and in home, however, I have been waiting three months. I will likely never buy another Dell based on this experience. Any help would be appreciated.

Thank you.