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blackbearfuzzy
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18163
January 9th, 2014 14:00
Extended warranty questions
I was about to order my laptop online but I was told by the rep to let him do it. I wanted to order extended warranty with the laptop but the rep told me i can do it next time. This was the warranty i wanted to purchase for my Inspiron 7000:
IN 15-7537 : 3 Year Enhanced Support (Premium Phone Support + In-Home Service after Remote Diagnosis[add$149.00]
when i try to call in to purchase the warranty they are quoting me a different price. i guess I'm right because to my guess that price is only when you purchase it at that time not after. I just received the laptop today.
zbestwun2001
4 Apprentice
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8831 Posts
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Posted January 9th, 2014 17:00
blackbearfuzzy
Use this form to inquiry why the price difference being that you just bought the system? Let me know what they say?
Zblackbearfuzzy
9 Posts
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Posted January 9th, 2014 20:00
I submitted an entry but not sure if it went through... I'm hoping i could get the same pricing it would be a pain to return the laptop and repurchase it again.
zbestwun2001
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8831 Posts
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Posted January 10th, 2014 08:00
Let me know what they say.
If they want more money than you would have paid when you bought it let me know and we'll see if we can do something about that.
Z.......
blackbearfuzzy
9 Posts
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Posted January 10th, 2014 08:00
Yea not much luck it seems. =/ this is quite stressing. Thank you for helping me so far in my situation which could of been avoided if i was just more persistent with the rep that placed my order for me in the first place. Sad times :emotion-6:
blackbearfuzzy
9 Posts
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Posted January 10th, 2014 15:00
well it took some crazy calling about 10-15 calls and being transferred multiple times and had to mention what the Facebook guy told me to say to finally get a rep that was able to offer me one of their slightly lower 3 year warranties. I'm just hoping the rep ordered me the correct one . In the end i paid a bit more couldn't get the original
IN 15-7537 : 3 Year Enhanced Support (Premium Phone Support + In-Home Service after Remote Diagnosis[add$149.00]
but got something else that will cover hardware malfunctions if i send in my laptop to depot etc.
zbestwun2001
4 Apprentice
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8831 Posts
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Posted January 10th, 2014 15:00
Good...Take care...
The problem with doing that is you'll find the same situation with any other system - the only time it's economic to buy an extended warranty is at purchase. Try buying coverage on a used, out-of-warranty car and see what it costs -- or any other consumer product. The rates are set by actuaries underwriting the insurance policy and they'll all be in the same ballpark.
Some manufacturers won't even allow an additional purchase beyond the one chosen with the system -- try extending Apple Care for a fourth year, for instance.
It's really easy to extend your warranty agreement with Dell. Just expect ridiculously high costs. For my Alienware laptop, I was quoted between $420 to $560 for 1 year of extended support. At that moment Dell lost me as a customer for good. I will just use the machine until it dies and then buy a better brand next time. Lesson learned. Dell isn't what it used to be.
zbestwun2001
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8831 Posts
864
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Posted January 10th, 2014 08:00
blackbearfuzzy
We cannot do anything here. It is up to the Extended Service team (1-800-247-4618 or 1-877-277-9723) to decide which Dell policy they want to work with.
Call them, see what they say?
Z..........