I had about $40 in Dell Rewards saved up from Alienware Arena but they suddenly disappeared from my dell account and now it seems like new points wont show up either?
@DELL-Cares So they helped me retrieve my missing rewards balance but now when i try to use it at checkout it says I have $0 in rewards but when I go to my rewards page it says I have $55. Am I doing something wrong?
DELL-Cares
Moderator
•
27840 Posts
•
736 Points
0
0
Posted June 24th, 2026 14:59
Hi,
Thank you for writing to Dell.
I'm sorry to hear about the issue with the rewards and do apologize for the inconvenience caused.
Please reply to our private message with all the details requested, for us to assist you.
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice