Earlier today I replied to a post talking about delays and I said that I was nearing the delivery date and it hasn’t moved off confirmed on the order status. I’ve just received an email saying my order was delayed a month and a half. I needed this computer (Aurora R10) before June 14th and now it’s delayed by what feels like an eternity. 4 weeks ago I got an email saying it was in the final process of testing and that it would ship on June 3rd and arrive the 9th. Obviously that is not true because of the order delay email. I’ve been waiting since may 3rd and now I have to wait 7 and a half more weeks!? What type of customer service is this? I know there is a global pandemic going on and a lot as a whole, but 11 weeks for a computer. I don’t know what to do at this point because I really need the computer on one hand, but on the other hand it’s arrival is at the end of summer and I won’t be able to do anything I wanted to do this summer and I’ll just have a computer with no time to use it because of school. Dell, please explain because my PS4 broke back in March and I’ve had so much time on my hand to game, but I haven’t had anything to game on. The most I was willing to wait was 1 month, but 2 and a half is outrageously long. And what type of customer support gets your hope up that it will be arriving shortly and right before it’s supposed to come I have to wait a month and a half. Please just explain. I’ve been so confused and left in the dark about this pc‘S arrival and order status because I kept getting different information between what customer service is telling me. I just want to know if my pc will come before the end of June.
I am in the same boat right now. Suppose to be delivered June 9th, ordered on May 2nd, and then it was delayed til June 11th. Now after taking the day on the 11th to sign, I contacted chat and phone and said they are waiting on two parts. It says delayed now and I have no date. I don't know what is going on...
Same issue with my early June order. They are saying it will now not be available until late July. I am trying to cancel my order now. I only found out by reading these posts and calling to see if I was in a similar situation.
I'm sorry to hear about the order delay. Please private message us the order number, registered owner's name and email ID so that we can look into this for you.
BobbyP5
6 Posts
806
1
Posted June 15th, 2020 17:00
I am in the same boat right now. Suppose to be delivered June 9th, ordered on May 2nd, and then it was delayed til June 11th. Now after taking the day on the 11th to sign, I contacted chat and phone and said they are waiting on two parts. It says delayed now and I have no date. I don't know what is going on...