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SameerMeshram
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October 20th, 2018 15:00
XPS 15-9570, touch screen on after lid closed
XPS 15 9570 touch screen working even after after lid is closed and connected to secondary display - this is leading to unwanted clicks. My YouTube videos get paused intermittently. Can someone please fix the issue, It is really annoying.
- I've recently changed a new screen, but only after 2 days, the same issue appeared again. I thought this problem is caused by the loose of the screen panel (may be a design problem). Try to press the middle top of the screen panel with a little pressure, you can feel the movement of the screen. When the lid is closed, it seems the touch panel will get closer to the C-side of the laptop, thus, the ghost touch happens. This conclusion is based on my personal experience. (I only bought this machine around 1 month... :( )
I get touchscreen inputs with the lid closed on 9570 as well. Closing of chrome from the 'x' in the upper right seems to be the most common, but I've seen others as well. If the screen backlight turns off when the lid closes it shouldn't be asking too much to have the touchscreen functionality suspend as well. This seems to be a common issue with many touchscreen laptops.
Dell-SreejithR
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3398 Posts
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Posted November 15th, 2018 04:00
Thank you for your message. What is the BIOS version installed on the system?
Have you set the system to do nothing when the lid is closed?
Does the system enter sleep mode without any issues or does it wake up from sleep when the lid is closed?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
Click here to find the service tag - https://dell.to/2xXUCUW
Dell-SreejithR
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Posted November 21st, 2018 10:00
Please connect the external monitor & press Windows key + P & choose second screen only, do not close the lid of the laptop & check if the issue persists. This is to check if the closing action causing the issue here.
Hi, XPS 15 9560 BIOS: 1.5.0 The system is configured to do nothing when the lid is closed. Unfortunatelly I am getting random clicks on the touchscreen. Right now I am using a piece of paper between the screen and the palm rest when I close it to avoid this.
Hi,
With second screen only and the lid opened there is not issue. It only happens with the lid closed.
Just mention that I also have a previous generation (XPS 9560) laptop with touchscreen and I don't have any issue at all when working with the lid closed, only with the XPS 9570.
Dell-SreejithR
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Posted October 22nd, 2018 12:00
Thank you for your message. I will be glad to assist you with this.
How long have you been having this issue? Did this start after any Windows/ driver update
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
Click here to find the service tag - https://dell.to/2xXUCUW