UNSOLVED
N
NeedHelpWithHP
1 Rookie
•
6 Posts
0
500
November 6th, 2019 20:00
DELL XPS 15 will not wake from sleep
I have a Dell XPS 15 that I got this August (2019). I am having issues getting it to wake up after it hasn't been used for a while and goes to sleep. I can touch the mouse pad, or some keys on the keyboard and the keyboard lights will go on, but nothing comes back on the screen. I end up having to do a hard shutdown and restart the machine. Is there some key sequence to do to wake it from sleep?
DELL-Cares
Moderator
•
27843 Posts
•
745 Points
461
0
Posted November 6th, 2019 21:00
Hi! We have replied to you in private note.
Kavyashree
#IWork4Dell
For all non-technical issues that require your private data, we must communicate via a private Direct Message
Dell Partner GEM Program, Out of Warranty Support options, No free goodwill repair, Get a copy of your Dell invoice