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casper_verc
1 Rookie
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2 Posts
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11408
July 26th, 2020 05:00
Dell XPS 13 9380: Goodix fingerprint device not found.
I recently had some problems with my fingerprint reader. I tried everything I could find online on forums, dell support sites etc.
The last thing I tried was the help section of Windows Hello, and after some troubleshooting, a possible fix was to deinstall the fingerprint device (via device manager > biometric devices) and installing it again. What I stupidly did, was deinstalling the device before going online to search where i could install it again. So now I don't have the goodix fingerprint device anymore, and can't find anything online on how to install it again to fix it.
I am not talking about the fingerprint driver, but about the device. Some context: if I try to update the fingerprint driver, I get the following error pop-up (see image attached).
Does anyone have a solution for this, thanks in advance!
10056
2
Posted August 17th, 2020 04:00
Honestly, I don't know. I contacted Dell customer support and I'm gonna send back my laptop to them to get it fixed, it's covered by my premium warranty I got when I bought it.
But you seem to have a different problem, I no longer have a section biometric devices in device manager, the fingerprint sensor doesn't show up.
10046
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Posted August 17th, 2020 08:00
The reason it shows up is because I had checked to display the hidden items.
it does not show goodfix by default. Honestly, I don’t know, man. It’s weird, Windows updates tend to break everything.
8623
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Posted February 9th, 2021 07:00
I just started having this problem with my Vostro 14. The computer suddenly stopped acknowledging the fingerprint scanner's existence. It's like a technological re-enactment of high school.
8265
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Posted March 13th, 2021 14:00
I have the same problem and don't know what to do?
8094
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Posted March 24th, 2021 12:00
I have a new Vostro 15
The finger print reader has stopped working suddenly. I have not done a WIndows update recently. I too have the message the device is not connected
Ugh!
8067
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Posted March 24th, 2021 16:00
I can give you a little bit of hope in this case in that the problem eventually went away after another update. All manner of restarts, driver downloads, etc. didn't really do anything but things seemed to mostly go back to normal with the exception of occasional squirreliness.
7789
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Posted April 11th, 2021 06:00
I had this same problem shortly after an update. I searched everywhere and completed the bios update and also received the same error message when I tried to install the Goodix driver. Fortunately, I found this YouTube video and resolved the problem after following the first three steps (there were more but I didn't need it).
If you're like me and don't trust links people post, you can also search the below title via YouTube. I hope this helps someone like it helped me.
Fingerprint Reader or Scanner Not Working After Updating Windows 10 to Version 2004, 1909 or 1903
Posted by Aarohan TechSol
4720
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Posted January 3rd, 2022 02:00
I had the same problem, I just when into the boot menu (spamming F12 when starting the computer) and there I ran the diagnostics tool. The result was that all test passed. After exiting and rebooting as normal my fingerprint sensor was again working.
167
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Posted May 4th, 2023 14:00
Fixed under todays (May 4th) 22H2 update
DementedMaple78
1 Rookie
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2 Posts
10077
1
Posted August 16th, 2020 20:00
Hey,
Did you ever figure out what was happening and how to fix it? I come from the Apple world and I have had some many annoying issues with the computer.
My Windows Hello worked perfectly, but after installing some Windows Updates I could not get the fingerprint to work no more.
I checked the device manager and I saw something I find rather worrysome... It tells me the device is "not connected". To fix I need to reconnect the device, however, the device is built-in to the laptop, so how am I supposed to reconnect it?
I honestly don't know what to do at this point. I already reinstalled Windows, I really don't wanna go through this process again, as it takes a lot of time and there's always potential to lose files.