Hi SDP123, I think your better off giving dell support a ring, your still in warranty, and it wont cost you anything.

I just received my new laptop yesterday, and tried to upgrade as well...exact same deal for me.

Sent a message to support, will wait to see this rectified.

RobinBredin - I really don't know if I'm better off giving Dell a ring, or if trying these forums is better.  Giving Dell a ring is a lengthy, maddening ordeal for which I need to dedicate a large block of time.  I just don't have that kind of time available during Dell's telephone hours. 

I have a Dell account, entered my service tag under My System, and I registered my computer.

My plan: give these forums a few days to offer a solution.

My prediction: I end up calling Dell and am told that I can't upgrade for free because they think I already have Windows 7 (see my original post - I was sent a Getting Started booklet for Windows 7, but I have Vista).

I'll post again if I find a solution.  This sure is frustrating.

I just waited 35 minutes, again, to attempt to register online for the promised free upgrade to Windows 7.  Still doesn't work.  And trying to go the other route and login on the upgrade page - Dell never heard of me.  Really bites.

SPD123,

I tried clicking on the upgrade link and cannot get there either. The server is being overloaded. They are working on getting that resolved.

I've had similar problem "This system is not in our database yet". Guess all we can do is wait - I tried to phone Dell Customer Services but after waiting for 15 minutes I hung up.

Same thing here (Inspiron 11Z purchased 7 October in UK). As suggested elsewhere I used the contact link to see what the problem is. Received a completely useless reply as below.

Thank you for contacting the Dell? | Windows® 7 Option Upgrade Customer Care Team. If you have a question about your Service Tag or Dell? | Windows® 7 Option Upgrade Eligibility, please visit http://www.dell.com/contactdell Please also refer to the FAQ on https://win7.dell.com If you live in the USA, and have further questions, please contact Dell Customer Service using the following details: phone: 1-800-624-9897 Mon - Fri: 8am - 9pm CT Sat - Sun: 10am - 7pm CT Kind regards, Dell? | Windows® 7 Option Upgrade Customer Care Team.

Jesse, thank you for trying the Web page. (https://win7.dell.com/)

It being slow from traffic is not the problem here though.  The problem people are having is that they can't register a legitimate computer for the free upgrade.  The following error is produced after each attempt:

"This system is not in our database yet. It can take up to 10 days from date of purchase for your service tag to be processed, so please try again at a later time. If more than 10 days have elapsed since date of purchase, please verify that you have entered the correct service tag and review the eligibility criteria. "

Or, if we click on Account Login on the same Web page (https://win7.dell.com/) then we get this error message:

"Your login attempt was not successful. Please try again."

The consumer is left completely helpless at this point.  I don't have to tell you how futile it is to email or telephone customer service or tech support.

Consumers hate feeling helpless.  Especially when they can't get their money back.  When consumers feel helpless and frustrated, they tell everyone they know because it is the only thing they can do.

Dell is really stinking it up out there with this free upgrade registration not working.

SDP123,

I am bringing this information to our meeting this morning. I will find out why this is happening and post back.

Jesse,

I, and thousands of others, greatly appreciate it.