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redrose451

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redrose451

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August 18th, 2007 12:00

Unable to update Quicktime Player

I am unable to go to the Apple website to update my Quicktime player.  IE6 crashes and closes.  Checking the error report, the reason given is:
" When you visit a Web page that uses a custom pop-up object, Internet Explorer 6 closes unexpectedly  Resolves an error in the Mshtml.dll file that occurs after you install security update 918899. If you are not severely affected by this problem, we recommend that you wait for the next cumulative security update for Internet Explorer."

_________________________

 I then click on the "fix"(http://support.microsoft.com/kb/923996/en-us) and follow the directions.  After restarting, I still can't stay on the Apple site as IE closes and crashes again. 

I can't even uninstall/repair the Quicktime player from my Add & Remove Programs.  I get error code 0x80040707(DLL function call crashed:QT Install Code Quicktime Uninstaller Proc)

Dell Dimension 8200, Windows XP SP2

Any suggestions???

redrose451

 

  • helmecj01

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    Posted August 18th, 2007 13:00

    Hi
    You need IE7 to download


    From Chris

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  • tommyo1954

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    Posted August 18th, 2007 13:00

     
    You don't need to install Internet Explorer 7 if you don't want it. Microsoft has released a patch to address the issues with Quicktime.
  • ky331

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    Posted August 18th, 2007 16:00

    can you download QuickTime Player from an alternative site?
     
  • redrose451

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    Posted August 18th, 2007 16:00

    Thank you helmecj01, but I don't want IE7.
    tommyo1954-Thank you, as well.  However, as my technical knowledge of computers is limited, I could not understand the "fix".   
     
    "Method 1: Install a hotfix before you install the update package or the cumulative security update package.
    Install a hotfix that updates any of the files that are included in the update package or cumulative security update package. Then, install the update package or the cumulative security update package for Internet Explorer 6. After you install the hotfix, the update installer or the cumulative security update installer will detect the hotfix file and install the hotfix version of the files in the package."
     
    I have no idea how to do this.  Where do I find this information?  Which update package?  My computer is up-to-date concerning Windows Updates(with the exception of IE7).  I read and re-read the information, and it might as well be written in Latin!   Is there no information "out there" written with simple, step-by-step instructions?  I can't be the  only person who has difficulty understanding those Microsoft articles............
     
    redrose451 
     
    Dell Dimension 8200, Windows XP Home Edition, SP2 
  • redrose451

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    Posted August 18th, 2007 21:00

    ky331-Thank you..........that appeared to work!  Such as easy solution.
    Perhaps you can answer another question:
    I have Music Match, Quicktime, Real Player and Windows Media Player on my computer.  Which should be the default player?  And do they all do the same things?
     
    redrose451
  • redrose451

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    Posted August 18th, 2007 23:00

    ky331,
    Thanks for taking the time to explain that!  It just seemed there were alot of Media options available but not much in the way of explanations!  My computer skills do not include any media "savvy", but your explanations were helpful, nonetheless.
     
    By the way................your pug is adorable!
     
    redrose451
  • ky331

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    Posted August 18th, 2007 23:00

    the default player... the one which is set to open automatically when you click on certain types of audio-visual files... is to a large extent your personal preference.    for example, each of the players you mentioned should be able to open/play .wav (= standard digital audio file format) files.   you can pick whichever one you want...  based on factors like:
    does one seem easier for you to use than the other(s)?  
    do you like the appearance of one over the other(s)?   
    [i'm taking for granted they all sound the same]
     
    i think many people use Windows Media Player as their default, simply because it comes pre-installed on most Windows-based machines [whereas RealPlayer and QuickTime Player often have to be downloaded separately]
    DELL often sets up MusicMatch as the default on its computers.
     
     
    there are, however, some special/proprietary file types, which only some players may be able to handle... for some examples:
    .ra and . ram files:   are audio files created by RealPlayer, containing audio data or referencing a streaming audio file online.  These files use a proprietary Real compression algorithm, and hence, need RealPlayer [or a Real-Player plug-in for your browser].
    .mov file: is a multimedia format most often used for saving video or movie files.  It uses a proprietary compression algorithm developed by Apple Computer, and as such, is generally played using QuickTime Player.
    .wmv file: is a video or audio file based on the Microsoft Advanced Systems Format (ASF) container format and compressed with Windows Media compression (basically an .ASF file that uses a Windows Media Video codec), and hence is played with Windows Media Player.
     
    it's possible that there have been some licensing arrangements between the various companies, to allow the other players to have a "plug-in" (or "add-on" ) that will play these proprietary file types.
     
    so "to cover all bases", you really need all of the players around (except for Music Match???  but as long as you already have it --- and I assume it's not causing any problems --- I don't see getting rid of it)


    Message Edited by ky331 on 08-18-2007 08:22 PM