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PaulKraemer
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January 11th, 2010 13:00
DellDriverDownloadManager.application problems
Hi,
I have an Inspiron 8600. I was having some trouble with my Windows XP Pro installation so I decided to reformat the hard drive and reinstall everything from scratch. I reformatted and installed XP Pro. Then I installed XP Pro SP2. Next, I used another PC to download the driver for my wireless card. I copied this to a usb drive and installed it on my Inspiron 8600. Now I am able to get on the internet and I'd like to download and install drivers for my video, audio, etc. I cannot seem to do this. I am able to find the drivers I want, but clicking on the "Download" button opens up a MessageBox that gives me the opportunity to save a file named "DellDriverDownloadManager.application". My only option is to "Save" or "Cancel". If I click "Save", I can save the file but I am not able to run it. I assume that what is supposed to happen is that the DellDriverDownloadManager application should open up and allow me to download the driver I want, but for some reason, this application is not able to run on the Inspiron 8600 - probably because it requires something that I have not installed yet.
Can anyone tell me what are the pre-requisites I have to install first for the Dell Driver Download Manager to be able to work? (Java? .NET framework? anything else?)
Or...can anyone tell me if there is a way to download drivers manually without using the Dell Driver Download Manager?
Thanks in advance,
Paul Kraemer
PaulKraemer
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11 Posts
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Posted January 11th, 2010 14:00
Thanks for your response. Do you know how I can remove the Dell Download Manager? I don't see it when I go into Control Panel | Add or Remove Programs.
From working on a different PC, I recall getting the popup you describe asking whether you want to use the Download Manager or "Download via your Internet Browser". I am not getting this choice on the Inspiron 8600 I am working on now, so it appears that Dell's web application *thinks* that the Download Manager is installed and that I want to use it by default, but I am not so sure it ever installed correctly.
Do you know if there is a way I can manually tell the Dell web application that I no longer want to use the Download Manager?
Thanks again,
Paul
mombodog
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12735 Posts
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Posted January 11th, 2010 13:00
Remove the Dell download manager, it is horrible, download the drivers one at a time, put them in folders labeled what they are, Chipset, Audio and so on. Then go back to those folders and execute the files to install the drivers.
http://support.dell.com/support/topics/global.aspx/support/downloads/en/downloads_faq?c=us&cs=08W&l=en&s=bsdv#link4
After the download manager is removed and you visit the Dell driver downloads and get a popup window asking you how you want to download select "Download via your Internet Browser" and tick the "remember my selection" box.
There is a specific order drivers need to be installed on a Dell or problems can result. See this document.
http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?journalid=4ED81717490911DC84EB0DC67E2C6D57&docid=3690A8CC21FAF290E040A68F5B281A12
If you go to this link and enter your service tag number for your PC, it will find all the drivers specific to your PC build
http://support.dell.com/support/topics/global.aspx/support/product_support/en/product_support_central?c=us&clearsystem=true&cs=19&l=en&s=dhs#en#us
.