UNSOLVED
BSOD no matter what I try.
I have a Dell XPS 400 running windows XP SP3.
When doing a normal boot, I get the BSOD error:
STOP: 0x0000007e (0xc0000005, 0x8b2b1c21, 0xba4c2c44, 0xba4c2940)
When I try and boot into Safe Mode, it stops at the mup.sys then gives me the BSOD error:
STOP: 0x0000007e (0xc0000005, 0x80537009, 0xf789e3e0, 0xf789e0dc)
FIXED: When I boot from my Windows XP install CD, it loads through the Windows Setup for a minute, then goes to “Setup is starting Windows”, then I get the BSOD error:
STOP: 0x0000007e (0xc0000005, 0xf748e0bf, 0xf78da208, 0xf78d9f08)
Pci.sys – Address f748e0bf base at f7487000, Datestamp 3b7d855c
EDIT: To fix this I slipstreamed SP3 onto my XP install CD
I ran ChkDsk from another computer and it says the drive is fine, I also scanned for viruses and didn’t find anything.
FIXED: After Slipstreaming SP2 into my XP install disk, I can boot to CD and get to a C:\> prompt without any errors. When I go to install XP rather than use the repair console, the list of existing partitions says unknown disk.
EDIT: To fix this I set the SATA Operation in the BIOS to "RAID Autodetect / ATA".
DELL-Chris Bu
184 Posts
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Posted November 10th, 2009 11:00
MattyZ,
Thank you for contacting the Dell Community Forums. Since you encountered the blue screen when attempting to boot to Normal Mode, Safe Mode, and the XP CD, I would start by testing memory. You can run Dell diagnostics on the memory by booting to your Resource CD (if available). If you don't have the Resource CD, diagnostics for your system can be downloaded here.
MattyZ, connect the drive back to the PC where you ran chkdsk, browse the folders on it and go to Windows\minidump, copy and zip up all the dump files in there and upload the Zip to a share site of choice, then link it here, I can try to analize the dump files for you.
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mombodog - When I connect the drive through a USB connection and run a "chkdsk f: /f" it doesn't give me any files in C:windows\minidump or F:windows\minidump. The C: drive is the main drive while F: is the assigned drive of the one connected through USB.
DELL-Chris Bu - When I run the diagnostics CD as mentioned above, the memory tests all pass. Running the system test and everything passed.
Yes, it is under c:\windows\minidump but I may have tweaked my PC back in the day and turned it off somehow. I did check my system properties, then advanced, then start up and recovery and it shows "Small Memory Dump" to my systemroot\minidump folder.
DELL-Chris Bu
184 Posts
310
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Posted November 11th, 2009 12:00
mombodog,
I'm leaning in that direction, actually, but per my previous post, would like to check a couple more things first. But it is starting to sound like a corrupt OS.
DELL-Chris Bu
184 Posts
310
0
Posted November 11th, 2009 12:00
MattyZ,
Two questions:
- STOP 0X0000007E typically is caused by a driver problem, if I remember correctly. Do you have any 3rd-party hardware connected to the system? If so, you may want to disconnect it and see if that causes the error to go away.
- What version of Windows XP was on the CD you used (i.e., SP1, SP2)? I've seen that error come up when customers try to boot to a Windows XP CD that contains an older version of the OS than they had originally installed.
MattyZ
29 Posts
455
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Posted November 10th, 2009 10:00
No one has any ideas? Am I stuck with going to the local PC repair shop and spending $100 to figure it out?