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wmuldoon

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18 years ago

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wmuldoon

3 Posts

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15050

January 17th, 2009 16:00

Antivirus 2009

I recently was effected by Antivirus 2009.  It took alot of steps to remove it. Now I am getting an error--- The application or DLL C:\WINDOWS\system32\hurelogo.dll is not a valid Windows image.  Please check this against your installation diskette. I do not know how to correct this.  Any suggestions will be appreciated.

  • ajayberry

    11 Posts

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    Posted January 17th, 2009 16:00

    Did you try copying that file from a working windows systems? I am assuming that you have windows xp system? Also, the antivirus 200x is quite nasty. If you get messages about the system files not being correct then it is time to consider re insalling the OS and apps after a complete (full)  format of the HDD. Also, try installing Malwarebytes (free version) and run a complete scan of your system.

    Another thing that you can try is to use Windows System Restore and see if that would restore your system to a poing when it was normally working (that is before it got infected with Antivirus 200x).

    Good Luck!

  • Bugbatter

    4 Apprentice

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    20487 Posts

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    Posted January 17th, 2009 16:00

    You won't find that file on your CD. It is a malware file, but it is too early to consider a reinstall.

    Try scans with these two programs in the following order:

    Please disable other security software that may cause conflicts with the scans.

    Instructions on how to do that are HERE.

    Please download to your desktop Malwarebytes' Anti-Malware from Here or Here 

    Double Click mbam-setup.exe to install the application.

    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checkedPhotobucket
      Click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

    Extra Notes:
    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer, please do so immediately.
    * If you are unable to download or install MBAM on your computer, see if you can use a friend's or family member's computer to download MBAM. Use this update link here to manually download the update. Once downloaded, rename the program installer "mbam-setup.exe" file to something else like "catchjunk.exe". Copy the installer file and the update file to a CD or flash drive. Transfer the file to the infected computer. Install the "catchjunk.exe" file, then run the update so that you will have the current definitions. After that, run a full system scan and select to have the program REMOVE whatever it finds.

     

    Download and scan with Super Anti-Spyware Free for Home Users. It is available HERE:
    *Double-click SUPERAntiSypware.exe and use the default settings for installation.
    * An icon will be created on your desktop. Double-click that icon to launch the program.
    * If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)
    * Under "Configuration and Preferences", click the Preferences button.
    * Click the Scanning Control tab.
    * Under Scanner Options make sure the following are checked (leave all others unchecked):

    Close browsers before scanning.
    Scan for tracking cookies.
    Terminate memory threats before quarantining.

    * Click the "Close" button to leave the control center screen.
    * Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    * On the left, make sure you check C:\Fixed Drive.
    * On the right, under "Complete Scan", choose Perform Complete Scan.
    * Click "Next" to start the scan. Please be patient while it scans your computer.
    * After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    * Make sure everything has a checkmark next to it and click "Next".
    * A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    * If asked if you want to reboot, click "Yes".

    If that does not fix the problem, it might be good to post a log for review on the Malware Removal Forum.

    Be sure to read instructions at the top of the forum.

     

  • wmuldoon

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    Posted January 17th, 2009 18:00

    Thank you, however I think I will have to reinstall my OS.  Nothing I try has worked.

  • Bugbatter

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    Posted January 17th, 2009 18:00

     

    Exactly what happened after you renamed the file and transferred it from the clean computer to the infected computer?

  • netzero19

    3 Posts

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    Posted January 17th, 2009 18:00

    Try running Spybot Search and Destroy.

  • wmuldoon

    3 Posts

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    Posted January 17th, 2009 18:00

    Thank you for your advice.  I did exactly as you stated, however it did not solve my problem.

  • Raisen

    1 Message

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    Posted February 8th, 2009 08:00

    I have the same problem that many others are having.  Antivirus 2009 was downloaded on my desktop and now I am having a horrible time trying to get rid of it.  I have removed the program, but some of it still remains on my system.  My computer is freezing up as well as not rebooting correctly, it comes up to a blank screen.  When I try to open up internet sites, I am redirected.  I can't download any antivirus software as the computer appears to block these sites.  I followed the above directions and I was able to get MBAM downloaded from my external drive but now I can't open it.  This has been a very frustrating process for me so I would appreciated any help. 

  • Gmanson

    2 Intern

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    508 Posts

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    Posted February 11th, 2009 21:00

    Post a hijackthis log in Malware Removal.

     

    Hijackthis can be found here.

    http://www.download.com/Trend-Micro-HijackThis/3000-8022_4-10227353.html

     

    Install and run and do a system scan and save a log file. (Dont fix anything until instructed) And post contents of log in new topic :).

  • Bugbatter

    4 Apprentice

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    20487 Posts

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    Posted February 11th, 2009 21:00