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Go to SolutionLatitude 10 won't wake up
Everything was working fine for a couple of days. I got office installed and a few games. Now I have noticed that the tablet won't wake up after it goes into sleep mode. I have to hold the power button until it powers off and then start it up again. I tried to do a system recovery but it fails saying that one of the files was locked to disable antivirus. I uninstalled my antivirus and it still won't restore. If I use the option to refresh my pc but save my documents, will it refresh with the dell drivers installed already?
We have the same issue here, we have been testing two of the devices and both have the same issue with going to sleep. Holding the power button down and rebooting seem to be the only way to get it to start again. Using the docking station with it as well.
NertyMcNert
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Posted February 3rd, 2013 15:00
Same problem here. Latitude 10 will not wake up after going to sleep. I also hold down power button to reboot the system - and I also use the docking station.
Youngti548
6 Posts
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Posted February 4th, 2013 16:00
I am getting the same issue. I have upgradded the OS to enterprise and everything is working except that.
Roostermiester
8 Posts
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Posted February 6th, 2013 21:00
I occasionally have this issue as well. In addition, if I remove it from the dock, it goes to sleep, when I wake it up again the touchscreen is not responsive and I have to reset it.
Roostermiester
8 Posts
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Posted February 7th, 2013 08:00
Actually, I can plug in a mice\keyboard and it works fine, however the touchscreen is non functional. Is there anyway to restart the touch interface via a service restart or something?
maxwell123
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Posted February 8th, 2013 06:00
The temporary fix for this is to go into device manager using the mouse, and disable the stopped HID devices, then re-enable. This happens to me several times each day on my Latitude 10.
I called Dell support about this, and they were more interested in selling me stuff than fixing anything.
DELL-Terry B
6 Operator
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Posted October 3rd, 2013 09:00
For any of you still having the problems with the touch screen on your Latitude 10 and Latitude 10e tablets if you have not already done so please make sure that the bios has been updated to the latest version, A06 for Latitude 10, and A04 for Latitude 10e. Please make sure that the latest chipset driver has been installed for your model and that all Windows updates have been installed.
Please note here if you notice the issue only while docked, if you connect to a Cisco or Sonicwall, VPN, or you have seen disabled or banged out HID drivers listed in device manager.
Thank you
TB