After having bought a venue 11 pro in the UK in 2014, I started experiencing problems with the charging of the battery. The tablet showed that it was charging but the battery capacity was reducing instead of charging until the tablet switched off. I could then not recharge the tablet despite using the provided Dell charger. My warranty expired on 30th May 2015 (less than 3 months ago).

Previous threads on the dell community site (e.g. posted on 11th August 2014 by tm.chaikin) indicated that this was an issue with faulty motherboards and it appeared that these were being replaced.

I contacted Dell Tech Support on 18th August 2015 (service code <ADMIN NOTE: Express service code removed per privacy policy>) to attempt to resolve this issue, however,  I was initially told that Dell would replace my motherboard but for a cost in excess of £500. When I complained about this cost I was then offered a replacement connection and battery (but no motherboard replacement) for £160. However, this is unlikely to solve the problem if Dell are initially recommending a replacement motherboard.

I feel that as Dell appeared to be previously aware of this issue and that the warranty had only recently expired, the faulty motherboard should be replaced by Dell at no additional cost.

Has anyone else had similar problems?

I would appreciate if someone from Dell could look into this and resolve this issue.