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Dell Venue 11 Pro SSD SanDisk firmware update
Fixes & Enhancements
Enhanced DEVSLP exit signature to recognize short ungraceful power cycle, while the drive is in DEVSLP state
I'm hoping this fixes the 100% Hard Disk activity which causes short freezing of the desktop.
Big problem !!!
Ran the firmware update last night, and it appeared that everything went well. Showed me my model/serial #, current and new firmware version so I hit Update Firmware and it did it's thing.
When it was done, it said successful and to power off (not reboot). It also noted that if it failed to boot, to power off again (a warning of things to come???).
So I clicked the power off button and the tablet powered off.
Turned it back on and now I get a black screen with little text saying that there is no hard drive installed, with a few options to try again, goto setup, etc...
So I powered off again (even removed the battery) and still nothing.
Any suggestions? I'm pretty sure I have a bootable flash drive around, if not, I can make one. So boot from that and try to run the updater again? Will it even find the hard drive?
Guess I should mention that it is the 7130 model Venue.
EDIT: I just noticed that the firmware update says it was last updated 7-1. Did something change between last night and today?
next_milenium
74 Posts
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Posted July 1st, 2014 12:00
Same issue with my 7130 i5 MS model!
Sick and tired of Dell not getting their act together!!!!!
How do we fix this? I don't want to send it in for a repair as many people have reported horrible experience (problem not fixed, units being scratched, etc) with Dell's depot service.
Please help!!!!:emotion-9:
next_milenium
74 Posts
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Posted July 2nd, 2014 14:00
I'm going to try to power cycle the SSD tonight. Here's instructions on how to remove the SSD: http://www.dell.com/support/troubleshooting/jm/en/jmdhs1/KCS/KcsArticles/ArticleView?c=gf&l=en&s=dhs&docid=636321
I'm at work now so can anyone who is having the "no bootable device found" error message try this and report back?
Thanks!
next_milenium
74 Posts
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Posted July 3rd, 2014 11:00
Well, power cycling the SSD did not solve the issue. Still a brick. Will send it back to Dell for repair but not too happy about this experience. :emotion-12:
next_milenium
74 Posts
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Posted July 4th, 2014 20:00
I actually tried booting from usb restore stick and even though it did boot fine it gave error message saying I needed a hard drive to restore.
I tried this also, same result. Personally, I don't mind shipping mine back to dell. Hopefully I'll get the newer revision motherboard. I had also done so much tweaking to get around all the little bugs, that it was time to do a clean install and start fresh now that the updated drivers are being released. Dell should have my tablet Monday according to the tracking number, so hopefully by next weekend I'll have it back and see how things work.I actually tried booting from usb restore stick and even though it did boot fine it gave error message saying I needed a hard drive to restore.
karmicscorpio
24 Posts
283
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Posted July 7th, 2014 19:00
I have a 7130 MS i5/4GB RAM/128GB SSD and I was able to run the Sandisk firmware update without any issues. However, I can confirm the update didn't resolve the issues with LPM turned on, still experiencing freezes and seeing plenty of corresponding iastor device resets on the SSD in the Windows system log. Back to square one, LPM is once again disabled. What gives?Fixes & Enhancements
Enhanced DEVSLP exit signature to recognize short ungraceful power cycle, while the drive is in DEVSLP stateI'm hoping this fixes the 100% Hard Disk activity which causes short freezing of the desktop.
gregpolen
92 Posts
1542
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Posted July 1st, 2014 09:00
I got a Error message.