UNSOLVED
overheated and shut down unexpectedly
Hi Dell,
I have a customer using dell - Dell R7615-XL
> Device overheated and shut down unexpectedly
> Instead of coming back up, it went to hibernation as a way to protect itself
This leads to these questions:
> Is the hibernation normal/ expected?
DELL-Erman O
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Posted January 14th, 2026 13:38
Hi @LEE888
Actually no, hibernation is not expected behavior for a Dell PowerEdge R7615 experiencing overheating.
A thermal event should trigger a hardware‑controlled shutdown, not OS hibernation.
If the system hibernated instead of shutting down, the cause is almost certainly:
Hope that helps!
DELL-Erman O
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Dell Technologies | Enterprise Support Services
#IWork4Dell
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