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Posted May 1st, 2017 14:00
For us or our users to assist in troubleshooting, we need more information.
* What specific Dell computer model?
* Is this an "out of box" issue or had the drive worked in the past?
* If worked in the past, what hardware or software changes did you make prior to the issue?
DELL-Chris M (old account)
#IWork4Dell
51623
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Posted May 1st, 2017 15:00
Inspiron 15 3000 series. It worked at one time because I loaded some software when I 1st bought it.
Haven't made any hardware changes. Downloaded software like virus protection . Trouble is I've had it for 2 years and may have loaded ton's of downloads.
51623
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Posted May 2nd, 2017 15:00
Thanks for your help Chris. After checking the BIOS, it was there, I went to Dell's website and found I was missing 2 updates. After installing them the odd works fine!
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Posted May 1st, 2019 17:00
What were updates
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Posted May 15th, 2019 10:00
When I press F2 after turning off the computer and turning it back on I get no bios screen.
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Posted June 6th, 2019 10:00
I tried the solution and my PC turned off and won't come back up now. What do I do now?9410
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Posted April 21st, 2020 14:00
I have this issue and attempted to resolve as described. However, in Bios under ODD it states "none". That is interesting as the drive was working properly days ago and not all of a sudden its like it does not exist. It opens, closes and even sounds like it attempts to read a disc. I cannot find a driver for it as my computer does not think I have it installed. Its not in Device Manager either.
Please help.
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Posted April 24th, 2020 13:00
I have same problem, haven't used cd for a while so no idea how long it has been faulty
Can some advise a solution the Bios shows none and has no means to configure it to detect the drive....30415
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Posted April 26th, 2020 07:00
It is NOT SOLVED !!!
ODD shows none even thought original DVD drive is there.It is not accessable by latest dell firmware releases.
Please FIX it finally. It is NOT solved by any means!
DELL-Chris M
Community Manager
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51622
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Posted May 2nd, 2017 06:00
* Turn the laptop off
* Turn the laptop on and press F2
* On the BIOS main screen, you should see a reference to "ODD". If you do, that is your optical disk drive being seen correctly. This means that the hardware is funtional. If this is the case, the fault you have is with the operating system
DELL-Chris M (old account)
#IWork4Dell