Back when my PC was new (Dec 2004) I had problems with the  Dual Layer DVD burner. Dell replaced it with the Phillips 8631. For the most part it has worked OK.

 

Every now and then, when a DVD is in the drive and I boot I get a Drive not found error. This does not happen every time it boots, but enough to aggravate me. Most, if not all of the time I simply shut the PC down and reboot. The drive is recognized and life is grand.

 

When I ran the F12 diagnostics, I get an error saying something like the drive can not read certain sectors on the DVD.

 

I never get the error when there is no DVD in the drive. Since I have a 5 year hardware warranty I am thinking about letting Mr. Dell (j/k) come over to replace the drive. That is unless someone has some advice.

 

What I have done:

 

Running latest firmware on DVD Drive.

Checked and rechecked BIOS settings.

Checked and rechecked all cable connections.

 

Thanks for any advice.