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External HD not recognized
DIMENSION 3100
Windows XP Pro
Recently DELL replaced the motherboard and the memory in my desktop computer. I have reformatted and reinstalled Windows XP, my drivers and Office Pro 2003. Prior to reformatting, I had a FANTOM external drive-200GB installed and operating. This HD was set to back up MY DOCUMENTS and SETTINGS every week. When the memory started going out on my system, I backed up everything I thought I would need and removed the FANTOM drive.
PROBLEM:
Now, that I am up and running again, I have attempted to reinstall the external drive, but the system does not recognize the external drive.
I think the drivers should already be on WINXP because none came with the drive.
I have updated my bios.
Plug and Play seems to be working with other add ons.
I am using the USB cord that was furnished with the drive and plugging into a port on the rear of the computer-I have tried all the ports.
I have restarted, shut down, turn on and turned off in various sequences.
At this point, I don't have any further knowledge or experience to troubleshoot this problem. I need to get my backup reinstalled on the system. Can someone give me some advice?
- Maybe this
ceri sheeran
2 Intern
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1712 Posts
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Posted June 19th, 2007 18:00
Hi,You don't mention that you have installed the motherboard chipset drivers for your system.Without these USB is unlikely to work.Download and install from the Dell drivers page fopr your system,The Dell driver site only lists a 3100,Please check the model numberhthCeri- Right click on the key in question, click
security/permissions. Try to add everyone and give full
control and then try to delete, if you get an error click
on security / permissions / advanced - owner and take
ownership then give everyone full control. You should be
able to delete then.Remember you are supposed to delete the sub-keys Upper/Lower filters OnlyDo not delete the entire Key (folder) 4D36E980-E325 11CE-BFC1-08002BE10318 or 4D36E967-E325-11CE-BFC1-08002BE10318
- So..........I open the KEYS (folders) and remove the FILTERS (entries) that are listed in the right pane? Essentially, removing the contents of the folders listed in the Knowledge Base article?Do you think that is going to make any difference at this point, since the hard drive is not being recognized on the other computer too?I wonder if I need to update a driver? Something I have missed doing with both my XP machines??
- First off, before I deleted anything, I tried to install this drive on another XP computer. Again, the external drive was not recognized. So.....I found another USB cable and replaced that. Tried installing the drive on each computer again. No "found new hardware" message or new device.I feel like it is something stupid: the drive is just over a year old and has been working fine. I only removed it when the DELL started having memory problems (using the "safely remove hardware" method). It sat here on the desk less that two weeks. I plugged it in and the indicator light blinks on and off so it is powering up.Is there a reset on the external drive or a specific install process that I am missing here?
- RE:Remember you are supposed to delete the sub-keys Upper/Lower filters OnlyDo not delete the entire Key (folder) 4D36E980-E325 11CE-BFC1-08002BE10318 or 4D36E967-E325-11CE-BFC1-08002BE10318
I am not familiar with working within the Registry. When I find these folders, there are some files listed, but are these the "filters" you are referring to? What do I actually delete here? Can you be more specific? This is the contents of the first Key (folder) 4D36E980-E325 11CE-BFC1-08002BE10318:(Default)ClassEnumPropPages32IconNoInstallClassSilentInstallTroubleShooter-0 - Folder and Key are the same thing, the "upper filters" and "lower filters" will be the name of the "entry" within the folder that needs to be deleted.If the entries are not present within the specified Keys, then this procedure will not help, it is something else.Keys are always on the left pane, entries are always in the right pane.If you wish to learn more about the registry, click Help/help topics while the registry editor is open.I know it can be intimidating, but as long as you follow instructions to the tee, you are safe.You can back up any Key before making changes by highlighting the key in the left pane and then do a File/Export, just be sure to name it so you know what it is, if you think you made an error or deleted something that should not be, just go to where you saved the exported key, and double click it, it will be merged into the registry, restoring the original Key.No changes to the registry take effect until you reboot.
Message Edited by mombodog on 06-20-2007 05:43 PM
DebraL58
8 Posts
816
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Posted June 19th, 2007 18:00