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tchrmom7

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20 years ago

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tchrmom7

7 Posts

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July 3rd, 2006 16:00

dimension3000/restore

I need some opinions....  Long story short, my pc is not working right.  Had to reconnect cables after moving furniture and took forever to be able to get online.  Finally had to turn off firewall.  A couple of weeks ago the windows screen came on, but it would never load.  Then this crazy screen started scrolling saying things like"orphaned files, corrupted files, etc."  It seemed to repair itself.  I have never been able to download any windows updates, and not a tech around can help me with that...
 
I have another firewall operating now, as well as my virus protection.  I have always kept those things up to date!
 
So after trying to restore on my own(would not do it, window message said it could not be done), the dell tech said that I could simply go back and restore to the factory settings.  Not too excited about this, had to do it once before when we first got the pc...had the dreaded "blue screen", but it did work at that point.
 
I had to create another user for my son because he could not get on his current user profile at all...it would never load for some reason.
 
I have 173 days left on the warranty...any suggestions, or anyone with similar problems?
 
Thanks!
  • Bobb70

    7 Posts

    101

    0

    Posted July 3rd, 2006 17:00

    i have a demension 3000 no problems.
  • ssss1234

    54 Posts

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    Posted July 4th, 2006 01:00

    it's recommend that u re-install or repair it the operating system, but re-install is the better option, make sure you format everything when you are in the OS setup.
  • tchrmom7

    7 Posts

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    0

    Posted July 4th, 2006 14:00

    Thank you for your responses.  But I will claim layman ignorance when it comes to pc lingo.  I am not sure what you mean by "formatting os..." etc.  In simple terms, this means something I will understand when I follow the instructions sent to me by the dell tech?

    Thanks again!

  • shesagordie

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    46017 Posts

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    Posted July 4th, 2006 19:00

    tchrmom7
     
    Formatting the hard drive is part of reinstalling XP.
     
    If you want to reinstall XP, as you received your computer after 7.16.04, then you should be able to use the following Dell PC Restore Image.
     
    http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1090151&c=us&l=en&s=dhs&cs=19

     A Hint > Wait until you see the blue bar across the top of your screen that has "dell.com" in the middle, then press ctrl+F11 once.
     
    Bev.